Customer Service/Sales Representative and Project Management Professional (PMP)

Job Summary

We are seeking an energetic and detail-oriented Customer Service/Sales Representative and Project Management Professional (PMP) to join our dynamic team. In this multifaceted role, you will deliver exceptional client support, drive sales growth, and oversee project coordination to ensure seamless execution. Your enthusiasm, communication skills, and technical proficiency will help foster strong client relationships and contribute to our company’s success. This position offers an exciting opportunity to develop your skills across customer service, sales, and project management in a fast-paced environment.

An STE project management professional position is a Sales/Customer Service management role that oversees projects from initiation to completion, ensuring they meet business goals, stay within budget, and finish on schedule. A PMP Sales/Customer Service manager leads and develops a team that effectively works with department managers and personnel across various departments such as, engineering, supply chain, finance, production, quality, and comfortable interacting with executive leadership, including the President.

Responsibilities

• Sales department lead and assistant manager.
• Works with the Director of Sales to implement Quad Quartile standards based on 80/20 analytics.
• Oversees proper quotation input data to assist inside sales in quote preparation.
• Contributes with ideas for continuous improvement of quoting and sales workflow processes.
• Follows all safety guidelines and procedures where applicable.
• Sets and maintains work development goals for the team.
• Insures customer expectations deliverables throughout the project to completion.
• Manage project scope, goals, and deliverables.
• Build and maintain schedules using tools like Gantt charts or sprint boards.
• Proficient at budgets and forecast costing methodologies.
• Communicate with stakeholders and provide status updates.
• Identify and mitigate project scheduling risks.
• Ensure quality standards and project alignment with business strategy.

Requirements

· Past project management experience.

· Past management experience preferred.

· Past customer facing roles.

· Manufacturing environment experience preferred, but not required.

· PMP certification or in the process of completing coursework and exam.

· Previous exposure to PM tools, such as Jira, Asana, MS Project, ClickUp,

· Knowledge of methodologies, such as Agile, Scrum, Waterfall.

· Comfortable negotiating price and terms.

· Understands quote tools, and comfortable in an ERP environment.

· Willing to travel 5% to 10%.

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and general computer skills
• Excellent organizational skills with attention to detail in data entry and record keeping
• Effective written communication skills for clear documentation and client correspondence
• PMP certification or active pursuit of Project Management Professional credentials is preferred
• Ability to handle multiple tasks efficiently while maintaining a positive attitude under pressure
• Experience with cash handling, outbound calling campaigns, and customer service problem-solving is a plus

Join us if you’re passionate about delivering exceptional client experiences while advancing your career in sales and project management. We value proactive individuals who thrive in collaborative environments and are eager to grow professionally. This paid role provides a platform for developing versatile skills that can propel your future success!

Pay: $75,000\.00 - $90,000\.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Project management: 1 year (Required)
• Management: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person