Information Technology Business Analyst

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Title:

IT Business Analyst

Location:

Boston Heights, OH – Corporate Office

Description:

The Final Mile, IT Business Analyst serves as a critical link between our business operations and the technology platforms that power our final mile delivery network. This role is equal parts systems administrator, QA analyst, and business liaison — responsible for keeping our systems running smoothly, supporting 3PL partner operations, and ensuring our hub network is accurately configured and maintained. The ideal candidate is highly organized, technically curious, and comfortable navigating both internal stakeholders and external development teams.

Essential Duties \& Responsibilities:

Systems \& Platform Management

• Serve as the primary liaison between 3rd party development team’s and Arhaus business stakeholders, translating business needs into actionable enhancement requests
• Own the end-to-end lifecycle of enhancements and bug fixes, from requirements gathering through full regression testing prior to each release
• Act as the liaison between and the Final Mile business team — identifying order registration and update logic issues, providing direction to the developer, and fully testing all enhancements and fixes
• Manage order resubmissions across multiple 3PL platforms
• Administer user access setups within applicable systems

3PL Partner Support

• Primary point of contact for the following 3PL partners: Red Carpet, iWest, Clarks, Direct Impact, and Offshore Express
• Provide support for 3PL’s Fidelitone, Berger, and FGO, including:
• Processing AOF (Advance Order File) and 215 manifest requests from hub network
• Resolving vendor issues in coordination with Planning, Buying, and Sourcing teams
• Identifying and resolving inbound and outbound SPS Commerce EDI errors (ERP ↔ vendor communication)
• Handling ASN issue tickets, with a focus on RDR (Receiving Discrepancy) resolution
• Supporting QA requests across ERP and SPS Commerce integrations

Documentation \& Administration

• Create, maintain, and organize EDI standard operating procedures (SOPs), testing results, and system documentation
• Serve as the team's central resource for information gathering, process documentation, and cross-functional collaboration
• Participate in recurring project and operational meetings
• Provide day-to-day support to Final Mile teams on system questions and operational issues]

Preferred

• Familiarity with ERP’s and Supply Chain Systems
• Experience working with 3PL partners in a retail or furniture delivery environment
• Exposure to hub-and-spoke distribution models
• Experience creating and maintaining SOPs or technical documentation

Requirements:

• 2\+ years of experience in supply chain technology, logistics operations, or a related systems-facing role
• Working knowledge of EDI processes and SPS Commerce or similar EDI platforms
• Experience with order management, warehouse management, or final mile delivery systems
• Strong QA mindset — comfortable writing test cases, executing regression tests, and documenting results
• Highly organized with the ability to manage multiple workstreams simultaneously]

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.