Account Growth Manager

Description:

Bring your relationship-building strengths, consultative approach, and growth mindset to a mission-driven organization.

Productivity Partners has an outstanding opportunity for an Account Manager who will partner with clients across Western PA/Eastern OH to expand access to impactful non-clinical services—EAP Services, Professional Training, Leadership Coaching, and Organizational Consulting.

If you’re excited to grow accounts, deepen partnerships, and expand services that make a difference, we’d love to hear from you.

What You’ll Do

Account Strategy \& Growth Planning

• Develop and execute growth strategies for assigned accounts to increase revenue and expand services.
• Drive service line expansion within key client segments (e.g., schools, manufacturing, social service agencies, healthcare agencies, hospitals, service industries, unions).
• Support growth into new markets (e.g., Central OH, Central PA, Eastern PA, Northern WV).
• Maintain a deep understanding of client goals, challenges, and relevant industry trends.
• Build and run an ongoing marketing strategy for your assigned territory.

Relationship Management

• Build and nurture relationships with key stakeholders and decision-makers within client organizations.
• Serve as a trusted advisor, aligning client needs with the right mix of services.
• Coordinate speaking engagements and events that elevate our mission and expand our reach.

Revenue Growth \& Client Value

• Identify upsell and cross-sell opportunities within existing accounts.
• Partner with Productivity Partners teammates and GRC support departments to shape tailored solutions that drive client success.

Performance Monitoring \& Reporting

• Track account performance and key metrics to proactively address risks and unlock opportunities.
• Prepare regular reporting and forecasts on account growth and revenue targets.

Customer Advocacy \& Community Presence

• Represent the voice of the customer internally—sharing insights that improve services and strengthen outcomes.
• Support outreach activities at health fairs and other promotional events as needed.

Requirements:

What You’ll Bring to Productivity Partners

• Bachelor’s degree required; Master’s degree preferred.
• At least 2 years of experience in Human Resources, Sales/Marketing, and/or Behavioral Health required.
• Human Resource Professional, Licensed Social Worker, or Professional Counselor preferred.
• Strong communication, negotiation, and relationship-building skills.

Additional Requirements

• Valid driver’s license with a clean driving record.
• Experience in mission-based or non-profit organizations is preferred.
• Strong time management and ability to coordinate multiple initiatives.
• Proven track record of achieving revenue targets and expanding accounts.
• Ability to analyze data and translate insights into action.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot, Mondays) and account planning methodologies.

Work Conditions

• Flexible hybrid work schedule.
• Travel to Western PA/Eastern OH region.
• Meets with organizational partners virtually and in person.