Compliance Manager

A FinTech bank is looking to add a Compliance Manager to lead complaint handling and compliance oversight across its fintech partner programs. This is a great fit for someone who thrives in a fast-paced regulatory environment and enjoys being the connective tissue between compliance, fintech partners, and program stakeholders.

Job Responsibilities:

• Own the intake, tracking, and resolution of agency complaints. Routing them to the right SME and keeping every response on schedule
• Serve as system administrator for the complaints management platform, including vendor relationship management
• Build and maintain the Compliance Management System (CMS) for the bank's fintech programs
• Support exams, audits, and regulatory reviews
• Run ongoing monitoring across issues management, fair lending, FCRA disputes, red flags, and marketing review
• Report complaint trends and metrics to senior leadership

Job Requirements:

• 3\+ years managing fintech programs
• Working knowledge of UDAAP, UDAP, ECOA, EFTA, FDCPA, GLBA, FCRA, TILA, MLA, and SCRA
• Familiarity with regulators like the FDIC, UDFI, state AGs, and state banking regulators
• Strong risk assessment experience and able to turn findings into actionable monitoring
• Excellent written communication skills, including formal regulatory correspondence
• CRCM certification a plus