AI Enablement Engineer

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role: AI Enablement Engineer

Location: Atlanta GA (Hybrid - 3 days onsite in week)

The AI Enablement Engineer is Client's hands-on builder for enterprise AI. This role exists to implement, configure, connect, and maintain the AI tools that Client runs on — specifically Anthropic Claude (including Claude Code and Cowork), Microsoft Copilot (M365 Copilot and Copilot Studio), and AWS Kiro. You build things that work, distribute them, and make sure they keep working.

Day-to-day, this means writing code to build MCP (Model Context Protocol) servers, creating Claude skills and plugins, wiring Copilot agents to enterprise systems, assisting developers with Kiro configurations, and integrating AI tools with Client's existing platforms. When someone in the business needs AI to connect to Jira, pull data from SharePoint, or automate a workflow — you build it.

What You'll Own

From day one, you will own the implementation and upkeep of Client's AI tooling. Concrete examples of what that looks like:

• MCP servers that connect Claude to Client's internal systems (Jira, ServiceNow, SharePoint, Salesforce, and others)
• Claude skills, plugins, and system prompts deployed across teams via Cowork and Claude Code
• Copilot Studio agents and connectors wired to M365 data and business workflows
• Kiro hooks, spec files, and steering configurations for Client engineering teams
• Automation flows that pipe AI outputs into real business processes
• Technical documentation and runbooks for everything you deploy

Key Responsibilities

Claude Platform Implementation

• Build, test, and deploy MCP (Model Context Protocol) servers that give Claude access to Client's enterprise systems
• Author and publish Claude skills and plugins for workflows across Engineering, Operations, Finance, and other business units
• Write and maintain system prompts, CLAUDE.md files, and organizational AI context that shape how Claude behaves across Client
• Configure and administer Claude Code and Cowork deployments for engineering and business teams
• Build connectors to internal data sources, SharePoint libraries, Confluence spaces, and third-party APIs
• Iterate on implementations based on real usage — fix what doesn't work, improve what does

Microsoft Copilot Implementation

• Build custom Copilot Studio agents and copilots tailored to Client team workflows
• Develop Copilot connectors and plugins that surface internal data within M365 Copilot
• Extend M365 Copilot capabilities using Microsoft Graph API, Power Automate, and SharePoint connectors
• Configure Copilot experiences in Teams, Outlook, Word, and Excel for targeted business units
• Build Declarative Agents and API plugins using OpenAPI specs for enterprise system access

Kiro \& Developer Tooling

• Deploy and configure AWS Kiro for Client engineering teams
• Write Kiro hooks, spec files, and steering configurations that align AI coding assistance with Client's standards and patterns
• Integrate Kiro into existing CI/CD pipelines and code review workflows
• Build reusable templates and patterns that accelerate developer onboarding to Kiro
• Coordinate with engineering leads to identify and prioritize high-value use cases

Integration \& Automation Engineering

• Wire AI platforms to enterprise systems (ServiceNow, Jira, Salesforce, Workday, Veeva, Snowflake) via REST APIs, webhooks, and MCP
• Build automation workflows that connect AI-generated outputs to downstream business actions
• Maintain integration code in GitHub with proper versioning, branching, and documentation
• Debug and remediate broken integrations; monitor pipelines and respond to failures

Operations \& Reliability

• Monitor AI tool usage, API costs, token consumption, and performance across all platforms
• Manage authentication credentials, API keys, and OAuth app registrations for AI services
• Apply platform updates, configuration changes, and patches as tools evolve
• Maintain runbooks and troubleshooting guides so issues get resolved fast
• Track and report on adoption metrics and usage patterns

Hands-On Enablement

• Embed with business and engineering teams to understand their actual workflows, not just their stated requirements
• Build the specific tools, templates, and configurations that unlock productivity — not slide decks about it
• Rapidly prototype, test, and iterate; ship working solutions over perfect ones
• Write clear technical documentation for everything you build

Required Qualifications

• 3\+ years in software engineering, integration engineering, or platform engineering — with a track record of building and shipping things
• Hands-on proficiency in Python and/or JavaScript/TypeScript
• Experience building and consuming REST APIs, webhooks, and event-driven integrations
• Demonstrated, practical experience deploying AI tools (LLMs, agents, or copilots) in a real environment — not just experimenting
• Experience with the Microsoft 365 ecosystem: SharePoint, Teams, Graph API, and Power Platform
• Git and GitHub proficiency — you version-control everything you build
• Strong debugging and troubleshooting skills; you diagnose before you escalate

Preferred Qualifications

• Direct experience building or configuring MCP (Model Context Protocol) servers
• Hands-on experience with Anthropic Claude: Claude API, Claude Code, or Cowork
• Experience building in Microsoft Copilot Studio (Declarative Agents, API plugins, custom connectors)
• Experience with AWS Kiro or comparable AI-native development environments
• Experience building Power Automate flows and Power Platform solutions for enterprise workflows
• Familiarity with Microsoft Entra ID, OAuth 2\.0, SAML, and enterprise authentication patterns
• Experience with enterprise systems commonly integrated with AI: ServiceNow, Jira, Salesforce, Snowflake, Confluence
• Experience in financial services or other regulated industries (PCI DSS, SOX, GLBA awareness)
• Familiarity with prompt engineering, RAG patterns, and LLM context management

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000\+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.