Applications Analyst-Workday HCM

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

**Job Summary**

We are seeking a Workday Application Analyst I to join our healthcare organization and support the HR components of the Workday ERP ecosystem, including Human Capital Management (HCM) and related HR modules. This entry-level role focuses on assisting with application support, configuration, testing, documentation, and end-user support under the guidance of senior analysts and functional leads.

The Workday Application Analyst I partners with HR stakeholders and internal technology teams to support day-to-day HR system operations, understand foundational HR business processes, and help implement system enhancements that improve efficiency, data accuracy, and employee experience.

**Qualifications**

This role provides hands-on exposure to Workday HR functionality while building core skills in business analysis, application support, and enterprise HR systems within a healthcare environment.

The Workday Application Analyst I reports to the

ERP Application Manager

and works closely with senior analysts, HR functional leads, and integration partners.

The ERP Application Analyst will report to the ERP Application Manager

**Key Responsibilities:**

Principal Duties and Responsibilities:

• Contributes to the design, development, testing, and maintenance of software applications across their lifecycle
• Translates business requirements into functional specifications and supports quality assurance and testing efforts
• Provides end-user training, documentation, and ongoing application support
• Handles end‑user tickets by providing timely resolutions and routing escalations to the appropriate teams.
• Troubleshoots issues, resolves problems, and escalates appropriately to ensure timely solutions
• Delivers high-quality, customer-focused support, including reporting and operational tasks
• Troubleshoot and resolve system issues, providing timely responses to user inquiries.
• Maintain Opus Job Aid and eBook, ensure the creation, upkeep, and regular updates of Opus Job Aid and eBook to reflect changes in processes, systems, and organizational objectives.

**Qualifications:**

• 0–3 years of IT experience, preferably supporting software applications in a healthcare environment
• Experience supporting, developing, or operating software applications
• Ability to document workflows and business processes
• Strong problem-solving and communication skills with technical and non-technical users
• Proficiency with Microsoft Office 365 and common productivity tools

**Skills/Abilities/Competencies:**

• Ability to understand and document business and HR requirements with guidance
• Basic analytical and problem-solving skills
• Experience documenting workflows and business processes
• Exposure to software testing and validation activities
• Strong written and verbal communication skills
• Detail-oriented with the ability to manage assigned tasks and priorities
• Willingness to learn Workday HR modules and functionality
• Familiarity with ticketing or service management tools
• Ability to follow established procedures and escalation paths
• Comfortable working in a team-based, fast-paced environment
• Adaptable and eager to learn in a changing environment

**Supervisory Responsibilities:**

• No direct reports

**Fiscal Responsibility:**

• No direct budgetary responsibility
• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

**Working Conditions:**

• This position is hybrid: primarily remote, with the expectation of being within a commutable distance for regular onsite work at the Assembly Row offices on a set cadence.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• May require occasional local travel to MGB sites, vendors, or conferences.
• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
• Normal office working conditions. The noise level in the work environment is quiet to moderate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger, handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift or move up to 5 pounds and occasionally lift or move up to 20 pounds.
• Participation in a 24x7 on-call rotation to support critical system operations and incident resolution.

**Additional Job Details (if Applicable)**

• M-F Eastern Business Hours required
• Hybrid onsite Flexible working model required weekly includes onsite in office (number of days weekly can vary, must be flexible for business needs)
• 1-2 onsite days per week
• Remote working days require stable, secure, quiet, compliant working station

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$62,836\.80 - $89,762\.40/Annual

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

**EEO Statement:**

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642\.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.