Director of Facilities

Description

Job Overview:

Under the direction of the General Manager, the Director of Facilities supports the day-to-day operations and maintenance of Galaxy Towers, ensuring the building and its systems operate efficiently and safely. This role includes supervising staff, coordinating repairs and maintenance projects, managing vendor relations, and maintaining positive resident interactions. The Director of Facilities serves as a critical onsite presence, ensuring timely response to resident needs and operational issues.

Work Schedule: Monday-Friday 9:00 AM – 5:00 PM.

Your Responsibilities

Building Operations \& Maintenance

• Provide overall leadership and oversight of building operations, infrastructure systems, and maintenance activities across Galaxy Towers.
• Direct and manage major capital projects, structural repairs, and MEP (mechanical, electrical, plumbing) upgrades, ensuring safe, efficient, and compliant execution.
• Oversee preventive maintenance programs and long-term infrastructure planning to protect building assets and minimize operational risk.
• Coordinate and oversee engineering inspections related to structural integrity, mechanical systems, electrical systems, plumbing, and specialty equipment.
• Monitor the condition of all common areas, back-of-house spaces, and building systems; ensure timely resolution of deficiencies.
• Lead emergency preparedness and response related to building systems, infrastructure failures, and environmental risks; participate in after-action reviews.

Staff Supervision \& Vendor Management

• Provide direct oversight of the Maintenance Manager and Maintenance Department, ensuring effective staffing, workflow execution, and project coordination.
• Mentor, coach, and support maintenance supervisory staff to maintain high operational and safety standards.
• Supervise and support the Operations Coordinator to ensure accuracy in inspections, records, project tracking, parking assignments, and departmental logistics.
• Ensure departmental adherence to FirstService Residential policies, safety standards, and best practices.

Project Management \& Strategic Planning

• Lead capital improvement initiatives including façade work, waterproofing, garage renovations, and major infrastructure upgrades.
• Identify long-term infrastructure needs, assess operational risks, and recommend strategic improvements to leadership and the Board.
• Collaborate with internal departments to improve operational processes, vendor pricing strategies, and service efficiencies.

Documentation \& Systems Management

• Maintain accurate and complete records within BuildingLink, Egnyte, Notion, and other shared systems for inspections, projects, approvals, and compliance documentation.
• Ensure proper documentation of contracts, permits, warranties, and engineering reports.

Other Duties

• Perform additional duties and responsibilities as assigned by the General Manager to support operational excellence and organizational goals.

Skills \& Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.

• Minimum of five (5) years of experience managing facilities, operations, or major infrastructure projects within a large-scale residential or mixed-use high-rise environment, or a minimum of five (5) years of experience as a Service Manager for a plumbing and/or HVAC firm.
• Master HVACR Contractor and/or Master Plumber License
• Demonstrated experience leading capital projects, preventive maintenance programs, and vendor contracts.
• Strong supervisory and leadership skills with the ability to manage technical teams and complex workflows.
• Extensive working knowledge of building systems, including mechanical, electrical, plumbing, structural, and life-safety systems.
• Proficiency in Microsoft Word, Excel, and Outlook; experience with property management and document management platforms preferred.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple high-priority projects simultaneously in a fast-paced environment.

Physical Requirements and Work Environment

• Frequently required to walk, sit, stand, climb stairs, and use hands; occasional stooping, kneeling, and moderate lifting.
• Work environment includes both office and field settings, with exposure to outdoor weather, mechanical rooms, construction sites, and varying noise levels.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $115,000 - $120,000 / annually

Disclaimer Statement

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.