Training Delivery Program Manager

The ideal candidate has experience delivering and coordinating training programs. As a key member of the team, you will own one of three core areas: Technical Instruction, New Hire Onboarding, or Upskilling Program Management. You will deliver training and onboarding programs for new hires across multiple data center locations in your city. You will also manage a network of trainers and facilitators to ensure a consistent, high-quality onboarding experience and support ongoing upskilling initiatives. As the primary onsite representative of the Data Center Onboarding \& Development organization, you will serve as the face of the onboarding experience for new hires and managers.

Key Responsibilities

• Program Coordination: Coordinate all operational aspects of onboarding and training programs, including securing training space, scheduling trainers and facilitators, printing training materials, and identifying venues for large training cohorts.
• Training Facilitation: Facilitate portions of the new hire onboarding program, including welcome sessions, data center tours, and foundational technical instruction.
• Communications: Communicate onboarding schedules, expectations, and logistics to new hires and managers.
• Reporting and Progress Tracking: Track training progress, identify learners who need additional support, partner with managers and trainers to address gaps, and provide program reporting to the CORE Data Center Learning \& Development organization.
• Program Management: Partner with core program managers to implement and deliver onboarding, early career, and upskilling programs across the data center organization.
• Stakeholder Management and Continuous Improvement: Partner with site stakeholders to understand local training needs, gather feedback from new hires and managers, and collaborate with the broader team to improve training content and delivery.

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Basic Qualifications

• Bachelor's degree.
• 3\+ years of experience in Learning and Development, training, or a related field.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to manage multiple priorities, navigate ambiguity, and deliver results.
• Demonstrated ownership and a track record of driving results.
• Excellent verbal, written, and interpersonal communication skills.

Preferred Qualifications

• Experience with cloud infrastructure services.
• Experience delivering onboarding or training programs in a data center environment.
• Experience with cloud software and platform services.
• Strong analytical and technical skills, with the ability to quickly learn new tools and technologies.