Business Analyst

About Incedo:

Incedo is a global AI and data transformation specialist empowering companies to realize sustainable business impact from their digital investments by delivering ROI from AI@Scale. As a long-term partner for strategy to execution, we operate at the intersection of business and technology. Our integrated services and platforms are built on the foundation of AI \& Data, digital engineering, and operations transformation, bringing deep domain expertise and full stack capabilities together. With over 4,000 people in the US, Canada, Latin America and India and a large, diverse portfolio of Fortune 500 enterprises and fast growing clients worldwide, we work across banking \& payments, wealth management, telecom, hitech and life sciences.

Please visit the link to know about Incedo:

https://www.incedoinc.com/

Job Description

Business Analyst – Patient Support Services (PSS)

Experience:

7\+ years (including 3\+ years in Patient Support Services domain)

Location:

US-East Coast based (preferred Morrisville, Raleigh, NC)

Role Overview

We are seeking a highly motivated and independent Business Analyst to lead the discovery and documentation of a complex Patient Support Services platform. This role will focus on building

ground-up, structured requirements documentation

, while partnering closely with Operations, Client Services, and Engineering teams.

The ideal candidate is proactive, detail-oriented, and comfortable navigating ambiguity to extract, validate, and formalize system knowledge.

Key Responsibilities

• Engage with stakeholders across

Operations, Client Services, and Development (SMEs)

to understand current workflows and system behaviour

• Document

functional requirements in EARS format (Easy Approach to Requirements Syntax)

to ensure clarity, testability, and consistency

• Identify and document:
• Client-specific customizations

and their underlying purpose

• Key vendor integrations

(e.g., PDMI, Capital Rx) and their functional roles

• Analyse current processes to:
• Identify

manual configurations or script-driven processes

• Recommend opportunities to introduce

UI-driven workflows and automation

• Collaborate with Client Services teams to uncover

implicit KPIs and SLAs

that may not be formally documented

• Produce comprehensive documentation to support system understanding, future enhancements, and modernization efforts
• Act as a bridge between business and technology teams to ensure alignment and clarity

Required Skills \& Experience

• 7\+ years of experience as a Business Analyst in complex enterprise systems
• Minimum 3\+ years of experience in

Patient Support Services (PSS) / Life Sciences domain

• Strong experience in

requirements documentation frameworks (EARS preferred)

• Proven ability to work independently, drive stakeholder engagement, and manage ambiguity
• Strong analytical thinking and process mapping skills
• Excellent communication and documentation capabilities

Preferred Qualifications

• Experience working with

legacy system transformation or modernization initiatives

• Familiarity with healthcare/pharma ecosystems and third-party integrations
• Exposure to tools supporting requirements management and documentation