Senior Program Manager

The Senior Program Manager is a senior leadership role responsible for translating corporate strategy into operational excellence across multiple programs and locations. This M3-level leader drives large-scale transformation, influences enterprise-level decision-making, and ensures that operations not only deliver on KPIs but also enable sustainable growth. The Senior Manager provides visionary leadership, develops managers, and forges strong cross-functional partnerships to position JDA TSG as a trusted strategic partner for clients. Reports To: VP of Operations

Location: Remote

Salary Range: $130,000/Yr - $150,000/Yr based on experienceDirect Reports: 2 Frontline LeadersTeam Size Supported: 25 plus, poised for exponential growth Candidates must have a proven track record of leading and scaling large, distributed teams (100\+ employees) across nearshore and offshore locations, with strong capabilities in remote operations

Strategic Leadership \& Business Impact* Own operational strategy and execution to meet client and corporate objectives to drive program.

• Shape long-term business plans, including budgeting, forecasting, and workforce strategy.
• Influence enterprise decisions on technology investments, organizational design, and resource allocation.

Operational Excellence \& Transformation* Oversee program performance and strategy, leading a high-performing team initially comprised of 2 leaders and 25 professionals driving an ambitious initiative primed to expand multi-fold.

• Ensuring service-level agreements, quality metrics, and financial targets are consistently achieved or exceeded.
• Lead large-scale process improvements and change management initiatives to improve efficiency, scalability, and client satisfaction.

Anticipate market and client trends, proactively aligning operational capabilities with future needs.

Executive-Level Client \& Stakeholder Engagement* Serve as a senior point of contact for client, building trusted partnership and representing JDA TSG at the executive level.

• Lead high-stakes client reviews and escalations, demonstrating strategic insight and solutions-oriented thinking.
• Partner closely with HR, Recruiting, IT to ensure cross-functional alignment on program goals.

Leadership \& Talent Development* Lead, coach, and develop frontline leaders, cultivating a pipeline of high-performing operational leaders.

• Foster a culture of accountability, inclusion, and continuous improvement across team
• Champion employee engagement, retention, and professional development initiatives that strengthen organizational culture.

Key Qualifications* Experience: 8-10\+ years in operations, program management, or business process outsourcing, with 5\+ years in multi-level people leadership.

• Experience leading 100\+ employees across multiple remote locations.

Skills:* Candidates should demonstrate a proven track record of leading and scaling large distributed teams (100\+ employees) across nearshore and offshore locations, with strong capabilities in remote operations.

• Exceptional strategic planning and operational execution abilities.
• Proven record of driving process improvements and large-scale transformations.
• Executive presence with outstanding communication and presentation skills.
• Strong financial acumen and data-driven decision-making.
• Adept at influencing senior leaders and clients in complex environments.

Education:

• Bachelor’s degree in Business, Operations, or related field required; Master’s or MBA strongly preferred.

Preferred:

• Experience scaling operations in high-growth or rapidly evolving markets.

Performance Expectations* Deliver consistent operational performance across program.

• Influence corporate strategy through data-driven insights and innovative solutions.
• Build and sustain high-trust relationships with executive stakeholders and clients.
• Demonstrate measurable impact on revenue growth, efficiency, and employee engagement.