Infrastructure Engineer

Senior Infrastructure Engineer

Reporting to the Head of Infrastructure, this individual is responsible for providing 2nd and 3rd

level technical support for business users within Client and if necessary to its affiliated

companies, as well as maintaining the backup infrastructure and devices. The position will

focus on service delivery excellence and supporting junior engineers within the IT Infrastructure

team.

Key Job Accountabilities

 Design, implement, and manage scalable, secure, and highly available infrastructure

solutions (on-premises, Azure, AWS, and hybrid).

 Lead incident resolution and root cause analysis for infrastructure-related issues

affecting banking operations.

 Administer core infrastructure components including Windows/Linux servers, Active

Directory, DNS, DHCP, VMware, SAN/NAS, backup, and DR systems.

 Collaborate with the cybersecurity team to implement security controls, vulnerability

management, and patch compliance.

 Manage Citrix VDI and Azure AVD platforms and coordinate upgrades, capacity

planning, and user experience improvements.

 Support identity and access management systems (Azure AD, MFA, SSO, conditional

access policies, group policies).

 Assist in infrastructure automation, monitoring (e.g., SolarWinds), and configuration

management.

 Maintain documentation for system configuration, standard operating procedures, and

disaster recovery plans.

 Administer and optimize Microsoft O365 products, including Exchange Online,

SharePoint, Teams, and OneDrive. Provide user support and integration with other

enterprise systems.

 Provide mentoring and escalation support to junior engineers and helpdesk teams.

 Participate in audits, risk assessments, and compliance reporting aligned with industry

regulations (e.g., PCI-DSS, NIST, SWIFT CSP).

 Engage in infrastructure-related projects, including new deployments, upgrades,

migrations, and integrations.

 Responsible for the day-to-day support of end-user computing technology. This will

include but not be limited to Virtual \& Physical Desktops, Physical and virtual servers

and related peripheral devices such as printers and modems.

 Work with IT management to research and test new technologies that have the potential

to benefit the organization once implemented.

 Assist with end user support \& training and product \& service acquisition as required.

Work on individual and team-based projects where assigned.

 Work with the other engineers to provide on-call coverage 24 x 7\.

 Manage the audit software and policies for all printers and other devices throughout the

Bank and affiliated companies.

Job Specifications

 Analysis and problem resolution of VDI, PC, Network and systems related issues.

Internal

 Supporting the Virtual Desktop Infrastructure.

 Good working knowledge of VMware Virtualization, SAN \& Backup Technologies.

 Detailed documentation of system troubleshooting and problem resolution.

 Vendor/Supplier management for product and service acquisition.

 Performs with new hardware setups for business users.

 Performs with new software installs, both application and operating system.

 Research new technology platforms and incorporating them into the existing

infrastructure as instructed.

 Primary maintenance and support (including 24/7 on-call) responsibility for the network

and server infrastructure (operating systems and application software).

 Activity reporting to Chief Operating Officer.

 Day-to-day end user and systems support.

Skills and Abilities

 Bachelor’s degree in information technology, Computer Science, or related field; relevant

certifications preferred (e.g., MCSA/MCSE, VCP, AWS/Azure Certified).

 10\+ years of experience in IT infrastructure management

 Strong written and verbal communication skills are also required; Work on a 24/7

rotating on a call basis.

 Ability to work independently.

 Ability to meet deadlines in a multifunctional team environment.

 A strong understanding of TCP/IP and Internet based Technologies. Knowledge and

experience with Microsoft Office suite and the Microsoft Windows operating systems is

required for managing support documentation and providing end user support.

 Knowledge of and experience with Mid-range computers, Virtualization technologies and

Apple MAC computers would be a strong asset.