Senior Retail Operations Manager

STAUD Clothing, headquartered in Los Angeles, CA, has an opening for a

Senior

Retail Operations Manager

working a hybrid role in Los Angeles.

Founded in Los Angeles in 2015 by Sarah Staudinger and George Augusto, Staud stands at the intersection of vintage inspiration and modern design—cool, confident, and deeply tied to culture. From cult-favorite accessories to elevated collaborations with brands like Birkenstock and St. Regis, Staud has built a world that’s distinctly LA yet globally resonant.

STAUD offers a health care plan to include medical coverage, dental care, vision insurance, an FSA plan, and a matching 401k plan.

Role Overview

The Senior Retail Operations Manager is responsible for driving and executing operational excellence across all STAUD store locations. This role standardizes processes, optimizes systems, and ensures sustainable implementation of company initiatives.

This individual is highly adaptable, collaborative, and comfortable working across all levels of the organization. A strategic thinker with a proactive mindset, they anticipate challenges, develop solutions, and support field teams in delivering consistent, efficient execution. They thrive in a fast-paced environment, effectively managing shifting priorities while maintaining alignment across the retail organization.

Ideal Candidate

You are passionate about retail operations and continuous improvement. You are both strategic and hands-on—able to build scalable processes while also executing at a tactical level. You bring structure to ambiguity and maintain focus in a fast-paced, evolving environment.

You are a proactive problem-solver with a “solution-first” mindset, approaching challenges with curiosity and ownership. You lead with urgency, strong organization, and accountability, while fostering collaboration across teams.

You are comfortable challenging the status quo, identifying opportunities, and implementing thoughtful, actionable solutions. You communicate effectively, influence cross-functional partners, and ensure initiatives move forward with clarity and alignment.

Essential Duties

• Own and drive retail operations across all store locations, serving as the subject matter expert for in-store processes, systems, SOPs, and omnichannel programs.
• Develop, document, and continuously optimize SOPs and operational workflows to ensure consistency, scalability, and efficiency across the fleet.
• Partner cross-functionally to implement and enhance retail systems and tools (POS, communication platforms, workforce and inventory management), driving adoption and improving store performance.
• Lead execution of retail and omnichannel initiatives, including testing, communication, training, and rollout, ensuring seamless implementation in stores.
• Drive clear, consistent communication to the field, ensuring alignment on priorities, process updates, and new initiatives.
• Establish and maintain inventory management standards, including cycle counts and physical inventory processes.
• Manage the Retail Operations Calendar as a centralized source of truth to support store execution and key business initiatives.
• Oversee store expense management, including supply purchasing, budget tracking, and forecasting.
• Act as the primary liaison for store maintenance, repairs, and operational projects, partnering with Store Development as needed.
• Regularly engage with field teams through store visits to assess performance, gather insights, and identify opportunities to improve productivity and execution.
• Support new store openings by leading operational setup in partnership with store development and ensuring teams are prepared for successful launch.

Prerequisite Knowledge, Skills, and Education

• 5–7\+ years of experience in retail operations, store operations, or back-of-house/logistics environments.
• Strong working knowledge of retail systems and tools, including POS, inventory management, workforce management, and communication platforms.
• Proven ability to manage multiple priorities and execute effectively in a fast-paced, multi-store environment.
• Experience developing and optimizing operational processes, SOPs, and workflows that drive consistency and efficiency.
• Data-driven mindset with experience using insights to inform decisions and measure performance.
• Experience supporting the rollout of new tools, systems, or initiatives across multiple locations.
• Strong cross-functional collaboration skills with the ability to influence partners across field and corporate teams.
• Willingness to travel (up to 25%) and regularly work in stores to support business needs.
• Highly organized, detail-oriented, and proactive, with strong written and verbal communication skills.
• Proficiency in Microsoft Office and Google Workspace, with the ability to analyze data and communicate insights clearly.
• Based in or able to work in Los Angeles.

Physical and Mental Requirements

• Ability to stand or sit for extended periods of time.
• Ability to lift up to 25 pounds safely.
• Ability to move throughout office and retail environments with ease.
• Ability to read, write, and communicate effectively in English.
• Ability to interact effectively with internal and external partners.
• Ability to operate standard office equipment safely.
• Ability to work in a fast-paced, dynamic environment.
• Correctable vision and hearing.
• Ability to work on-site.

Job Type: Full-Time, Exempt