Director of Product Management

We're looking for a Director of Product Management to own a technically complex, multi-product infrastructure platform end-to-end across two distinct product lines. You'll lead a small, focused product team, own the roadmap, drive releases, keep customers happy, and build strong relationships with our Sales and field teams. While you are deep in the 'how' with Engineering, your focus is as the primary driver of the 'why' — the intersection between customer needs, market opportunity, and what we ship.

What You'll Own

Platform Ownership:

Full product ownership across two product lines serving distinct personas. This includes P\&L, and roadmap ownership, ensuring both lines share a cohesive technical DNA while addressing their unique customer needs.

Customer Experience:

Own the customer-facing interface of the platform to make the product feel like a first-class citizen in a modern developer and IT environment.

Strategic Mentorship:

Lead and level up a senior team member, transitioning them from domain expertise into world-class product management, and support the Program Manager as the team drives toward repeatable product release cycles and other product-driven programs.

GTM Partnership:

Active collaboration with Marketing, Sales, and field teams. You understand the pipeline and channels, support deals, and translate market signals into product decisions.

Adjacent Exploration:

Collaborative input to CPO/CTO-led discovery of new product opportunities in the infrastructure and enterprise IT space.

What We're Looking For

Owner/Leader Mindset

: You can walk into a room of Staff Engineers and hold your own on infrastructure and architecture debates, but you can also walk into a room of IT leaders and articulate why the product is their best enterprise option.

Experience with Growth and Transformation:

Ideally, you've seen a company move from solution selling to a software platform subscription model and understand the friction points of that transition.

External Engagement:

You regularly get outside the four walls of the company — meeting with prospects and customers, participating in customer advisory boards and community panels, and staying deeply plugged into the broader market to shape product strategy with real-world insight.

Experience

● 7–10\+ years of product management experience, with at least 1 year managing other PMs.

● Proven track record launching multiple versions of a technical product. You know what v1 looks and feels like compared to v3, and what it takes to get there.

● Deep technical depth; you can credibly engage with engineers on architecture tradeoffs, write intentional user stories and acceptance criteria, and earn credibility.

● Experience owning a platform with multiple personas or solutions (not just a single SaaS product).

● Hands-on enterprise GTM experience; you've supported named account sales cycles and influenced deals.

● Top-level product management expertise; regularly engages external partners, customers, and vendors to shape product direction.

How You Work

Results-Oriented:

You translate strategy into clear operational goals and KPIs, use data to prioritize initiatives, and hold yourself and your team accountable for outcomes. You make practical trade-offs to meet goals and balance competing priorities across teams without losing sight of what matters most.

Customer-Centric:

You identify and address customer needs proactively, using problem-solving to find effective solutions. You collaborate across teams to ensure a consistent and positive customer experience at every touchpoint, from onboarding to renewal.

Communication \& Collaboration:

You set clear expectations, communicate priorities consistently, and adapt your style to support diverse personalities and stakeholders. You build strong partnerships with peer leaders across Engineering, Sales, Marketing, and Support, and you model healthy feedback and conflict resolution.

Problem Solving:

You work on cross-functional teams to identify risks, resolve issues, and avoid disruptions before they hit customers or the field team.

Develop People:

You hold regular development conversations with your direct reports, understand their career interests, and create practical plans to help them grow. You identify stretch opportunities and build bench strength within your team.

Intellectual Curiosity:

You consistently demonstrate curiosity and self-reflection, seek out new approaches to sharpen your thinking, and actively share knowledge across the team.