Air Export Coordinator

Welcome to Rhenus!

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

What you will be doing

The Air Export Coordinator is responsible for managing end-to-end air export shipments in alignment with customer requirements, international regulations, and company service standards. This role oversees the operational execution of export movements from booking through final departure, ensuring accuracy, compliance, and on-time performance.

Working closely with customers, airlines, overseas agents, trucking partners, and internal teams, the Air Export Coordinator coordinates documentation, space bookings, cargo handling instructions, customs requirements, and shipment tracking. The position plays a critical role in maintaining excellence in service, proactive communication, and cost control while navigating the fast-paced and time-sensitive nature of international air freight.

Success in this role requires strong attention to detail, knowledge of export documentation and regulatory requirements, and the ability to manage multiple shipments simultaneously while maintaining clear communication with stakeholders across global time zones.

You will be contributing to that vision by…

• Coordinate air export shipments from booking through departure, ensuring accurate and timely execution.
• Maintain clear and proactive communication with clients, overseas agents, airlines, and vendors.
• Prepare and transmit pre-alerts, shipping documentation, and shipment status updates.
• Issue and review air waybills, export documentation, and billing documents with accuracy.
• Monitor shipment progress and provide real-time updates to stakeholders.
• Arrange cargo pickups and coordinate with trucking partners to meet departure schedules.
• Negotiate competitive air freight rates with carriers while maintaining service standards.
• Prepare and send client reports, maintaining accurate shipment records and status tracking.
• Issue invoices, approve payments, reconcile costs, and manage pending charges in accordance with financial procedures.
• Handle claims and exceptions in line with company policies and customer expectations.
• Dispatch and follow up on Proof of Delivery (POD) documentation.
• Close files promptly and ensure all operational and financial documentation is complete.
• Resolve operational challenges efficiently and escalate when necessary.
• Support additional operational tasks and special assignments as required.

What skills \& experience you will bring to us

• Degree in Supply Chain Management, Logistics, Business, or equivalent industry experience.
• Minimum 3 years of hands-on experience in air export freight forwarding.
• Working knowledge of Dangerous Goods (DG) regulations and applicable air freight compliance requirements.
• Strong understanding of export documentation, carrier procedures, and international shipping regulations.
• Experience coordinating with airlines, overseas agents, and third-party service providers.
• High attention to detail with strong analytical and problem-solving capabilities.
• Ability to interpret and execute complex shipping instructions accurately.
• Customer-focused with clear, professional communication skills.
• Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously.
• Financial awareness, including basic cost control, billing accuracy, and margin considerations.
• Professional integrity, reliability, and the ability to perform effectively in a fast-paced environment.

What You can expect

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.