Business Analyst

Job Summary:

The Business Analyst serves as a critical liaison between client stakeholders and our customer’s technology ecosystem, translating complex business requirements into well-defined technical specifications and actionable solutions. This role spans the full solution lifecycle—encompassing business development, system implementation, feature enhancements, quality assurance, and post-deployment troubleshooting—while engaging with a broad portfolio of internal and external products, platforms, and integrated systems.

Supervisory Responsibilities:

None/IC role

Duties \& Responsibilities:

• Serve as the strategic bridge between IT and business units by conducting thorough assessments of client scope, evaluating existing workflows, and authoring detailed requirements documentation to guide development—delivering well-reasoned recommendations to both clients and internal stakeholders
• Critically evaluate client-supplied materials to determine the implementation feasibility, establish comprehensive requirements from available inputs, and proactively identify and communicate gaps that may impact delivery
• Analyze client data samples to design and refine document solutions that minimize billing inquiries, meet client objectives, and are supported by rigorous, auditable data mapping documentation
• Engage meaningfully in client-facing meetings, producing thorough, prioritized, and audience-appropriate meeting notes suitable for both internal teams and external distribution
• Develop and sustain deep expertise across structured data formats—including CSV, XML, JSON, and proprietary schemas—spanning the full range of industries served
• Collaborate across multiple internal platforms and external third-party systems, architecting and maintaining integrations that ensure seamless data exchange and operational continuity across the technology stack
• Adhere rigorously to client and project manager timelines, proactively surfacing scheduling risks and coordinating with management to mitigate delivery impacts before they escalate
• Author and maintain comprehensive training materials; deliver targeted client instruction on our toolsets and workflows to ensure adoption and operational proficiency
• Apply foundational knowledge of production graphics, graphic design principles, and digital artwork preparation to support cross-functional business initiatives
• Collaborate with processing and operations teams to evaluate, document, and fulfill requirements for new technical support engagements
• Lead and execute internal process improvement initiatives as assigned, identifying opportunities to enhance efficiency, quality, and scalability

Required Skills \& Qualifications:

• Bachelor’s degree in a relevant discipline with a minimum of 2–4 years of progressive experience in a business analysis or closely related technical role
• Advanced proficiency in MySQL, encompassing complex query construction, query optimization, schema analysis, and data validation across relational database environments; 2\+ years of direct, hands-on experience required
• Demonstrated proficiency in RESTful API design principles and consumption, with practical experience architecting and managing integrations between internal systems and external third-party platforms
• 2\+ years of experience with one or more of the following: scripting languages, object-oriented development methodologies, or multi-record structured data formats including JSON, XML, and CSV
• Familiarity with enterprise document composition and output management platforms is strongly preferred; experience with Quadient Inspire, Planet Press, OpenText Dialogue, or Adobe InDesign is a distinct advantage
• Exceptional analytical and diagnostic acumen, with a demonstrated ability to deconstruct complex technical problems, identify root causes, and deliver sustainable resolutions
• Proven ability to operate effectively in dynamic, high-velocity environments with competing priorities and evolving requirements
• Highly self-motivated with an intrinsic drive for continuous improvement; capable of rapidly assimilating new technical concepts and domain knowledge
• Superior written and verbal communication skills, with a track record of building productive cross-functional relationships and influencing outcomes across technical and non-technical audiences
• Exceptionally detail-oriented with strong organizational discipline, a heightened sense of urgency, and an unwavering commitment to process excellence
• Client-centric mindset with a demonstrated commitment to going above and beyond to ensure client satisfaction and long-term partnership success
• Comfortable operating in ambiguous or high-pressure situations, with the tenacity to engage directly with complex issues and drive them through to resolution

Physical Requirements:

• Ability to remain seated for extended periods while performing computer-based work
• Ability to lift and transport up to 15 pounds as needed