Business Analyst

Role:

Business Analyst (Service \& Experience Focused)

Location:

Abu Dhabi

Duration:

6 months extendable

Payroll:

Dautom Information Technology

Purpose of the role:

Support experience and service design delivery by translating guest journeys and service concepts into clear, implementable process flows and requirements for digital and operational delivery teams.

🛠

Core responsibilities / skill set

✅

Translate experience and service design concepts into:

• Current‑state and future‑state process flows
• Business and functional requirements
• Acceptance criteria for delivery teams

✅

Produce service‑led process documentation, including:

• Frontstage and backstage service flows
• Handoffs, dependencies, and failure points
• Operational impacts and system touchpoints

✅

Work closely with:

• UI/UX Designers (to align flows with digital interfaces)
• Customer Experience Managers (to preserve experience intent)
• Digital / IT and Operations teams (to support delivery)

✅Support pilots, rollouts, and operational change initiatives by ensuring processes are delivery‑ready and scalable

🎯

Required Experience \& Skills

• Strong background in process flow analysis and mapping
• Proven experience translating:

-Guest journeys

-Service design outputs

• into operational and system processes
• Experience working in guest‑facing or service‑based environments
• Comfortable operating between experience, digital, and operational teams
• Experience supporting technology‑enabled services (apps, CRM, platforms)

📩 Interested candidates can share their CVs at [email protected] or connect with

Shaloo Rani

on LinkedIn

here