Business Analyst

Company Description

Fini is a cutting-edge AI solution for customer support, designed to resolve high-stakes and regulated workflows like refunds, KYC, account changes, and billing disputes with precision and accuracy. Leveraging a RAGless, agentic AI architecture that integrates seamlessly with tools like Zendesk, Salesforce, and HubSpot, Fini enables businesses to automate up to 80% of select ticket journeys while maintaining 98% verified accuracy. With satisfied customers including the U.S. Chamber of Commerce, Bitdefender, and Fortune 500 companies, Fini enhances efficiency, reduces resolution times, and boosts customer satisfaction by over 10%. Adhering to stringent standards such as SOC 2, GDPR, and ISO 27001, Fini ensures every response is traceable and reliable, safeguarding trust and compliance.

Role Description

This is a full-time remote role for a Business Analyst. The Business Analyst will work closely with cross-functional teams to gather, analyze, and document business requirements, as well as design and optimize business processes. Key responsibilities include identifying pain points, developing data-driven recommendations, and serving as a liaison between technical teams and business stakeholders. The role also involves enhancing operational efficiency and ensuring solutions align with organizational goals.

Qualifications

• Strong Analytical Skills and Business Analysis expertise, with the ability to assess complex datasets and derive actionable insights.
• Proficiency in defining and analyzing Business Processes to identify opportunities for improvement and optimization.
• Exceptional Communication skills, with the ability to effectively collaborate with stakeholders and translate business needs into actionable requirements.
• Experience in gathering and documenting Business Requirements to support the development of tailored solutions.
• Proactive problem-solving skills with a focus on delivering practical and effective solutions.
• Familiarity with customer support operations, fintech, SaaS, or marketplace environments is a plus.
• Bachelor’s degree in Business Administration, Information Systems, or related field, or equivalent professional experience.