Business Analyst

Role Overview

We are seeking a high-impact Business Analyst to bridge data, client expectations, and business outcomes. This role involves deep engagement with client data, generating actionable insights, and driving value through structured reporting, stakeholder communication, and analytical storytelling.

The ideal candidate will combine strong analytical capabilities with client-facing skills, enabling them to translate raw data into strategic recommendations, ensure delivery excellence, and proactively identify growth and risk mitigation opportunities.

Key Responsibilities

1\. Data Understanding \& Analysis

• Analyze client datasets (travel, finance, GST, or operational data) to identify patterns, discrepancies, and opportunities.
• Develop structured analytical frameworks to derive meaningful insights aligned with client objectives.
• Ensure high data quality through validation, reconciliation, and continuous monitoring.

2\. Dashboarding \& Reporting

• Design and develop interactive dashboards using tools such as Zoho Analytics, Power BI, or similar BI platforms.
• Create standardized and client-specific reports to track key performance metrics.
• Enable self-serve analytics for internal stakeholders (Key Account Managers, leadership teams).

3\. Client Communication \& Query Resolution

• Act as the primary point of contact for billing, reporting, and data-related queries.
• Provide timely and accurate responses to client concerns, ensuring high satisfaction levels.
• Simplify complex data insights into clear, client-friendly narratives.

4\. Business Reviews (WBRs \& QBRs)

• Lead preparation and execution of Weekly Business Reviews (WBRs) and Quarterly Business Reviews (QBRs).
• Present insights, performance metrics, challenges, and opportunities to client stakeholders.
• Collaborate with internal teams to align on action items and strategic priorities.

5\. Process Mapping \& Documentation

• Create detailed As-Is process documentation for client workflows.
• Identify inefficiencies, bottlenecks, and improvement opportunities within existing processes.
• Support the design of scalable and standardized operating models.

6\. Insight Generation \& Revenue Enablement

• Identify trends and patterns in data to uncover new business opportunities and sales pipelines.
• Partner with Sales and Account Management teams to provide data-backed recommendations for upselling/cross-selling.
• Translate insights into measurable business impact.

7\. Risk Management \& Expectation Alignment

• Continuously evaluate client expectations vs. actual delivery to identify potential risks.
• Proactively flag gaps and recommend corrective actions to prevent escalations.
• Ensure alignment across stakeholders on deliverables, timelines, and outcomes.

8\. Internal Enablement \& Dashboarding

• Create internal dashboards for Key Account Managers (KAMs) to track performance and drive effective QBRs.
• Standardize reporting formats and templates across clients.
• Enable data-driven decision-making within internal teams.

Requirements

Education

• Bachelor’s degree in Business, Finance, Engineering, Analytics, or related field
• MBA or equivalent is a plus

Experience

• 2–6 years in Business Analysis, Consulting, Analytics, or Client-Facing roles
• Experience in data-heavy environments (finance, SaaS, travel, GST, or operations) preferred

Technical Skills

• Strong proficiency in Excel / Google Sheets
• Hands-on experience with BI tools (Zoho Analytics, Power BI, Tableau, etc.)
• Basic understanding of data structures, SQL (preferred but not mandatory)

Core Competencies

• Analytical thinking and problem-solving
• Stakeholder management and client communication
• Structured thinking and documentation skills
• Ability to translate data into actionable insights
• Strong ownership and accountability

Benefits

• Opportunity to work at the intersection of data, consulting, and client strategy
• High ownership and visibility with leadership and clients
• Fast-paced environment with significant learning and growth potential