Business Analyst

Q-Free is a leader in smart, safe, and sustainable transportation solutions. We help communities build more efficient traffic systems that improve safety, reduce congestion, and support long-term mobility goals.

We are seeking a Business Analyst to bridge the gap between business needs and technical solutions across our product offerings. In the role, you will collaborate with our internal teams and contribute to customer training to ensure customers understand systems capabilities and best practices.

If you enjoy collaborating with internal teams to define clear, actionable requirements and support the success of delivering complex, integrated solutions, we encourage you to apply. We value diverse experiences and perspectives.

Important Work Tasks

Requirements \& Analysis

• Elicit, analyze, and document business, functional, and non‑functional requirements for SaaS, on‑prem, and embedded hardware‑enabled solutions.
• Translate customer, operational, and regulatory needs into clear user stories, use cases, workflows, and acceptance criteria.
• Decompose complex system requirements involving software–hardware interactions into manageable components.

Collaboration \& Stakeholder Engagement

• Serve as a liaison between business stakeholders, product managers, software engineers, hardware engineers, QA teams, and customer‑facing teams.
• Facilitate requirements workshops, establish backlog, lead backlog grooming sessions and design discussions.
• Clarify scope, assumptions, dependencies, and constraints throughout the development lifecycle.

Product, Customer \& Solution Support

• Support product managers with roadmap planning, feature prioritization, and impact analysis.
• Assist engineering teams during design, development, testing, and release by answering requirement‑related questions and managing changes.
• Participate in system integration, UAT, and customer acceptance activities.

Customer Training \& Enablement

• Support customer training

initiatives by helping develop training materials, documentation, and system workflows.

• Conduct or assist with customer training sessions, product walkthroughs, and knowledge‑transfer meetings as needed.
• Act as a subject‑matter resource for explaining system functionality, configuration options, and business processes to customers.
• Capture training feedback and customer insights to inform product improvements and future requirements.

Documentation \& Process Improvement

• Maintain accurate requirements documentation, traceability matrices, process flows, and user guides.
• Identify opportunities to improve business processes, system usability, customer adoption, and operational efficiency.
• Contribute to continuous improvement of BA standards, templates, and best practices.

Your Experience and Knowledge

• Bachelor’s Degree or higher or equivalent work experience preferably in Business, Information Systems, Engineering, Computer Science, or a related field.
• 3–5 years of experience as a Business Analyst or similar role in a software or technology‑driven environment.
• CBAP, CCBA, PMI‑PBA, or similar certification (preferred, not required)
• Experience working with large and complex requirement sets, with the ability to group, analyze, and prioritize effectively based on business value and delivery timelines.
• Experience supporting SaaS and/or on prem enterprise software solutions.
• Experience supporting or delivering customer training, onboarding, or enablement activities.
• Experience working in fast-paced project environments, demonstrating the ability to adapt quickly, manage shifting priorities, and deliver high-quality outputs under tight deadlines.
• Excellent written and verbal communication skills, including presenting information to customers and non-technical audiences.
• Strong systems thinking and attention to detail
• Stakeholder management and facilitation skills
• Collaborative, adaptable, and solution oriented mindset
• Familiarity with Agile/Scrum tools (e.g., Jira, Azure DevOps, Confluence).
• Understanding of APIs, system integrations, data flows, and basic software architecture.

Preferred Experience:

• Experience working with embedded systems, hardware software integration, or IoT enabled products is desirable but not required.

Why Choose Q-Free

Q Free America is committed to supporting employee success and wellbeing with a comprehensive and competitive benefits package, including:

• Medical, dental, and vision coverage

• 401(k) with company contribution

• Company paid life insurance, short term and long-term disability

• Employee Assistance Program (EAP)

• Flexible benefits and additional wellness resources

To learn more, visit www.q free.com

We appreciate your interest in joining Q Free. Only qualified candidates will be contacted.

Q Free celebrates diversity and is proud to be an Equal Opportunity Employer.

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