Business Analyst

About The Company

Bridgeway Benefit Technologies is a recognized leader in benefits administration solutions, serving the Taft-Hartley community with innovative technology, industry expertise, and exceptional customer service. With over forty years of experience, Bridgeway leverages its proprietary Basys and ISSI technology platforms to deliver reliable health and pension benefits processing, fund office administration, comprehensive reporting, and member services. Our platform is designed with a focus on data security, regulatory compliance, and cost efficiency, making it a trusted partner for organizations seeking to streamline their benefits operations. As an industry pioneer, Bridgeway is committed to providing cutting-edge solutions that meet the evolving needs of our clients and their members, ensuring seamless, accurate, and compliant benefits management.

About The Role

We are seeking a dedicated Business Analyst to join our dynamic Professional Services team. This remote position offers an exciting opportunity to work closely with our valued clients and internal teams to ensure the successful delivery of multiple benefits administration projects. The Business Analyst will play a key role in analyzing stakeholder needs, translating business requirements into technical solutions, and conducting end-to-end testing of configured software. The ideal candidate will possess a solid understanding of benefits administration processes, excellent communication skills, and the ability to manage multiple priorities effectively. This role involves collaborating with cross-functional teams, facilitating implementation and training, and ensuring that our solutions align with client expectations and industry standards. Occasional travel up to 30% may be required to support client implementations and project meetings.

Qualifications

• 3\+ years of experience as a Business Analyst or in software implementation, preferably with external clients
• Experience working within the benefits administration or Taft-Hartley industry is a plus
• Bachelor’s degree in Information Systems, Computer Science, or a related field
• Proficiency in Microsoft Office products, especially Excel
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Ability to manage multiple projects, prioritize effectively, and meet deadlines
• Demonstrated initiative and aptitude for learning in complex technological environments

Responsibilities

• Engage directly with customers to facilitate the implementation, configuration, testing, and training of Bridgeway’s software solutions
• Prioritize and manage multiple development projects, including eligibility file processing and module installations
• Translate business needs into detailed requirements, user stories, and user-focused solutions and design documents
• Participate in requirements gathering sessions and solution review meetings, effectively communicating with end users, executives, and IT teams
• Collaborate with cross-functional teams to ensure project alignment with stakeholder needs and business objectives
• Address customer inquiries related to database configurations, system setups, product functionalities, and business enhancements
• Develop and maintain a comprehensive understanding of Bridgeway’s products, solutions, and capabilities
• Conduct functional and end-to-end testing to ensure seamless product performance and functionality

Benefits

• Competitive salary package
• Flexible remote work environment
• Opportunities for professional development and career growth
• Comprehensive health and dental insurance plans
• Retirement plan options
• Paid time off and holiday leave
• Supportive and collaborative work culture

Equal Opportunity

Bridgeway Benefit Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected status.