Business Analyst

Role Overview

This position serves as a bridge between project leadership, technical teams, and end users, ensuring clear communication, well-managed change impacts, and alignment between business operations and modernization goals. Through proactive coordination, rigorous process analysis, and strategic change management support, the specialist helps optimize workflows, enhance program visibility, and promote continuous improvement across the modernization lifecycle.

Key Responsibilities

Business Operations and Administrative Support

• Assist with the daily operational needs of the OBIS Modernization Program, providing comprehensive administrative and business support across the assigned IT organization
• Support the development, preparation, and tracking of the Operational Work Plan for the OBIS Modernization Program, ensuring alignment with organizational goals, resource needs, and modernization priorities
• Maintain organized program documentation, records, status trackers, and shared resources to ensure accessibility, accuracy, and audit readiness
• Serve as a liaison between IT technical teams, resource management, and HR to assist with IT talent management activities, staffing coordination, onboarding, and assignment tracking

Business Process Support and Program Improvement

• Analyze and document current business processes, workflows, and operational dependencies to ensure alignment with modernization goals and system capabilities
• Assist in the development of “as-is” and “to-be” processes, identifying opportunities for streamlining, automation, and improved operational efficiency
• Track key performance indicators and assist with reporting that highlights process improvements, risks, barriers, and progress toward program milestones
• Provide recommendations for incremental improvements in business operations, program documentation, and governance practices

Communication, Change Management, and Stakeholder Coordination

• Participate in the development, implementation, and maintenance of IT communication strategies and plans that support stakeholder awareness and modernization readiness
• Develop and distribute program updates, newsletters, briefings, and other communication products to keep stakeholders informed of project milestones, impacts, and decisions
• Communicate change initiatives clearly and effectively to all stakeholders, ensuring consistent understanding of modernization impacts, timelines, and adoption requirements
• Facilitate cross-functional collaboration among business, technical, and program teams to support alignment, resolve issues, and drive modernization objectives forward
• Assist in the creation, maintenance, and coordination of change management materials, training resources, and user-support documentation

Required Qualifications

• Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or a related field, or four (4) years of equivalent work experience
• Relevant experience may be substituted for education on a year-for-year basis when applicable

Required Experience, Skills, and Knowledge:

• Minimum of three (3) or more years supporting successful, large-scale projects with multiple diverse teams
• Experience managing communications during complex projects
• Exceptional writing, editing, and presentation skills

Preferred Qualifications

• Familiarity with business process mapping and defining current-state applications in requirements documentation
• Experience facilitating sessions with business leadership, Subject Matter Experts (SMEs), and users within a business function
• Skilled in understanding web applications and common application approaches to support business capabilities