Business Analyst

Job Title:

Business Analyst 5 (CRM/Salesforce) \| W2 only

Location:

Lansing, MI (Hybrid)

We are looking for an experienced

Business Analys

t with strong

Salesforce CR

M experience to support business process improvements, requirements gathering, testing, and stakeholder collaboration for a long-term project

**.

Required Skil**

• ls5\+ years of experience as a Business Analy
• stExperience working with Salesforce-based applicatio
• nsQA/Testing experience (UAT, SIT, or Functional Testin
• g)Strong experience with requirements gathering, business analysis, and documentati
• onBusiness process mapping and process improveme
• ntExperience creating BRDs, FRDs, functional specifications, and user stori
• esExcellent communication, analytical, and problem-solving skil
• lsAzure DevO
• psFedRA
• MPHIP
• AANice CXone or other Contact Center platfor
• msBusiness Process Reengineering (BP
• R)Data management and reporti
• ngKnowledge of relational databas
• esMicrosoft Office Suite (Word, Excel, PowerPoint, Outloo
• k)Government (Local, State, or Federal) experien

ce

Responsibilit

• iesGather, analyze, and document business and functional requiremen
• ts.Collaborate with business stakeholders, IT teams, and project tea
• ms.Perform business process analysis and process improveme
• nt.Create functional specifications, user stories, and technical documentati
• on.Support QA, testing, defect validation, and user acceptance testing (UA
• T).Manage and prioritize user requests and incident ticke
• ts.Prepare training materials, user guides, and knowledge transfer documentati
• on.Assist with reporting, data analysis, and system enhancemen
• ts.Support project implementation and ongoing production suppo

rt.