Business Analyst & Process Owner

Sole UK Nationals Only

Business Analyst \& Process Owner

Barrow - Hybrid working

£50,000 - £60,000

Our Role

As the process owner for the onboarding, access requests and user enablement within a major A\&D client, you will be responsible for taking an established process to the next level through data analytics, process improvement, and implementation of auto-reporting tools. You will serve as a process owner, managing stakeholder relationships and driving continuous improvement initiatives.

In this position you will play a key role in:

• Proactively managing the process alongside the Service Now team.
• Managing escalations regarding onboarding, access requests and user enablement.
• Analysing process data to identify trends, inefficiencies, and opportunities for improvement.
• Building and maintaining relationships with a wide range of stakeholders, addressing their needs promptly and effectively.
• Strong communication skills through both written and verbal channels, delivering high-quality documentation and reports.
• Working autonomously to deliver results without constant supervision, demonstrating initiative and ownership.

Your Profile

• Proven experience as a Business Analyst, Process Owner, Communications Consultant or within a process improvement role.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent stakeholder management capabilities across various organizational levels.
• Outstanding communication skills, both written and verbal.
• Self-motivated with the ability to work independently and take ownership of responsibilities.
• Experience in process optimisation and implementing efficiency improvements.
• SC clearance or eligibility to obtain SC clearance (must be a sole UK national).
• Willingness to travel to Barrow-in-Furness as required by client needs.

• Hybrid working
• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.

Need to know

• All roles will require a level of security clearance; This role requires SC clearance
• You can bring your whole self to work. At Capgemini building an inclusivefuture is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.