Business Data Analyst

KBA74 is a full service, licensed Third Party Administrator providing benefit administration services to health, retirement and other benefit plans.

We are looking for a positive and highly motivated individual to become an integral part of our IT team.

POSITION PURPOSE

The Business \& Data Analyst plays a critical role in supporting the day-to-day technology and operational systems that drive the administration of multiemployer health, retirement, and other benefit plans. This position serves as a bridge between business operations and technology, helping ensure systems function efficiently, data is maintained accurately, processes are documented, and users receive timely technical support.

The Business \& Data Analyst works closely with internal departments, software vendors, consultants, and leadership to support benefits administration systems, reporting, business processes, software implementations, and technology initiatives. This position requires strong analytical, communication, and problem-solving skills, along with experience supporting enterprise applications and business operations.

DUTIES/RESPONSIBILITIES

Application \& Systems Support

• Provide day-to-day support for benefit administration systems, including BASYS, Microsoft applications, and other operational platforms.
• Troubleshoot application issues and coordinate resolution with software vendors and internal stakeholders.
• Assist users with system navigation, functionality, and process-related questions.
• Monitor and test system updates, enhancements, and patches.
• Support software implementations, upgrades, and conversion projects.
• Assist with maintaining user security access and permissions.
• Document system configurations, procedures, and troubleshooting guidelines.

Operational Process Support

• Analyze existing business processes and identify opportunities for automation, efficiency improvements, and workflow enhancements.
• Develop and maintain standard operating procedures (SOPs) and process documentation.
• Assist departments with identifying operational challenges and implementing technology-based solutions.
• Participate in cross-functional projects to improve operational effectiveness.
• Track and follow up on technology-related projects and operational initiatives.

Reporting \& Data Analysis

• Develop, maintain, and validate operational and management reports.
• Perform data analysis and reconciliation to ensure data accuracy and integrity.
• Assist with gathering, organizing, and validating data for audits and compliance reviews.
• Create ad hoc reports for management, clients, trustees, and operational departments.
• Work with departments to define reporting requirements and identify meaningful metrics.

Technology Coordination

• Serve as a liaison between business users, consultants, software vendors, and technical resources.
• Coordinate testing activities for system upgrades, enhancements, and new functionality.
• Assist in evaluating new software solutions and technology tools.
• Support implementation of new business applications, workflows, and operational technologies.
• Coordinate issue tracking and resolution efforts across departments.

Training \& Documentation

• Develop user training materials, job aids, and process documentation.
• Conduct user training sessions for software, system enhancements, and operational procedures.
• Assist with onboarding new employees regarding technology systems and operational workflows.
• Promote best practices for system utilization and data management.

Compliance \& Security Support

• Follow established data privacy, cybersecurity, and record retention policies.
• Assist with maintaining appropriate controls over sensitive participant, employer, and Fund information.
• Support compliance efforts related to data security, business continuity, and operational controls.
• Assist with technology-related audits and documentation requests.

QUALIFICATIONS

Education

• Associate’s or Bachelor’s degree in Information Technology, Information Systems, Business Administration, Computer Science, or a related field, or equivalent experience. (Required)

Experience

• 2\+ years of experience supporting business and technology services. (Required)
• Experience with BASYS, ISSI, or similar enterprise applications preferred. (Preferred)
• Strong analytical and problem-solving skills. (Required)
• Experience working with databases, reporting tools, and Microsoft Excel. (Preferred)
• Ability to communicate technical concepts effectively. (Required)
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Experience in creating process documentation, user guides, and training materials. (Preferred)
• Knowledge of Microsoft 365 applications and business productivity tools. (Required)

PHYSICAL DEMANDS

• The physical demands described here are representative of those an individual must meet in order to successfully perform the essential functions of this job. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
• Ability to sit for extended periods of time and to move intermittently throughout the workday.
• Strong sensory skills, such as good eyesight, good hearing, and dexterity.
• Good speaking and listening skills.
• Ability to perform focused work with close attention to detail.
• Ability to operate office equipment, including computers, copiers, and phones.
• Ability to interact with others, both internally and externally.
• Ability to lift up to 15 pounds.

JOB SPECIFICATION

• Job Type: Full-time in person. (Required)

BENEFITS

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Child Care
• Education
• Physical Wellbeing
• Legal

APPLICATION QUESTIONS:

• What is your salary requirement?
• Describe your experience supporting business applications, operational systems, or technology platforms.
• Do you have experience with BASYS, ISSI, or other data systems related to benefits administration?
• Do you have experience with Microsoft 365, data management, or similar systems?
• Please provide other relevant experience.

COMPENSATION:

KBA74 is willing to consider candidates across a range of experience levels. Actual compensation will be commensurate with qualifications, relevant industry experience, technical expertise, certifications, and demonstrated ability to perform the responsibilities of the position.

PREFERRED CANDIDATES:

Individuals with experience supporting multiemployer benefit plan administration systems, business process improvement initiatives, report development, software testing, system implementations, and operational technology projects are strongly encouraged to apply.