Business Intelligence Analyst

THE OPPORTUNITY

Swish Breaks is redefining live shopping at scale. We power 100,000\+ monthly orders across Whatnot, Fanatics Live, TikTok, and our owned digital channels. You’ll build the system that makes sense of it all — bringing our customer data into one place and turning it into clear, usable insight. Your work will directly impact retention, VIP growth, and smarter product decisions.

About The Role / Why This Role Exists

As Swish scales, complexity increases across channels, formats, and customers and we need someone who can see the signals clearly. You will sit at the center of our performance data, identity growth opportunities early, and turn analytics into clear direction for stakeholders across the company to make daily decisions. Your focus: use data to drive faster growth, stronger retention, and smarter business moves.

Responsibilities

You will:

• Build and refine operational dashboards in BI tools (Looker, Tableau, Mode, etc.)
• Translate customer and cohort data into actionable CRM and VIP recommendations
• Monitor GMV, retention, AOV, margin, and channel profitability daily
• Identify anomalies and surface risks before they compound
• Own Weekly Business Review reporting and performance analysis across all channels
• Drive test-and-learn measurement across pricing, format, and product mix

Experience \& Qualifications

You have:

• 3–6 years in analytics, BI, revenue operations, or growth analysis roles
• Strong SQL skills and comfort querying a warehouse directly
• Experience building dashboards in modern BI tools
• Strong understanding of retention, LTV, margin, and cohort behavior
• Commercial instincts — you care about revenue impact, not just charts
• Fluency in AI tools to accelerate analysis, reporting, and workflow automation
• Comfort presenting insights clearly to operators and leadership

BONUS POINTS

• Experience in live shopping, creator marketplaces, ecommerce, sports, and/or TCG
• You are a culture warrior and thrive in expressive environments (streetwear, sports, gaming, media)
• You love creators, fans, collectors, and the culture that surrounds them — this isn’t just a job to you

How We Work

• Model championship culture: speed, precision, no ego, no drama, high accountability
• High ownership: Leaders here solve, not wait
• No ego: We review, take feedback, fix mistakes fast
• Speed \+ judgment: You ship constantly
• AI-first: If it can be automated, you automate it
• In-office energy: Culture doesn’t build itself on Zoom

Compensation Range: $90K - $110K