Access and Security Program Manager

ABOUT STANFORD UNIVERSITY AND RESIDENTIAL \& DINING ENTERPRISES:

Stanford University is one of the world's leading teaching and research universities. Founded in 1891, Stanford’s mission is to create and share knowledge and to prepare students to be curious, to think critically, and to contribute to the world. With world-class scholars and seven schools located together on a single campus, Stanford offers academic excellence across the broadest array of disciplines including business, education, engineering, humanities and sciences, law, medicine, and sustainability. It also is an engine of innovation, blending theory and practice to move ideas and discoveries from labs and classrooms out into the world. Stanford strives to foster a culture of expansive inquiry, fresh thinking, searching discussion, and freedom of thought – preparing students for leadership and engaged citizenship in the world. The university is located between San Francisco and San Jose in the heart of California's Silicon Valley, on a scenic 8,180-acre campus.

Residential \& Dining Enterprises (R\&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing high-quality services to students and other members of the university community. R\&DE has an annual operating budget of $400M, operates 24/7/365, and oversees a $3B asset portfolio comprising over 7 million square feet—one-third of the campus footprint. R\&DE provides housing for 16,000 students and dependents, serves 8 million meals annually at 48 student dining venues and 32 culinary enterprises. In addition, R\&DE provides executive services, conference operations, and guest lodging. R\&DE is a talented and diverse team of 1,200\+ who comprise the following divisions: Student Housing Operations \& Stanford Conferences; Stanford Dining and Hospitality \& Auxiliaries; Maintenance Operations and Capital Projects; and a team of R\&DE strategic business partners—Finance \& Administration, Information Technology, Human Resources, and Strategic Communications and Marketing.

“Students (Customers) First” is R\&DE’s mantra and its strategic goals reflect its commitment to delivering service excellence to the campus community. R\&DE’s belief is “students are never an interruption in our day; they are the reason we are here.”

R\&DE’s dedication to promoting fair treatment, access to opportunities, and a positive work environment is reflected in its essential priorities and efforts for cultivating a culture of operational excellence as a foundational cornerstone. R\&DE is committed to creating and sustaining inclusive excellence where all staff feel a sense of belonging and are empowered to thrive.

This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.

JOB PURPOSE:

Oversee and manage assigned staff engaged in facilities management related to building access and security (physical key distribution, electronic card access control administration, and video cameras administration) and after-hours response to facility needs and lockout support (roving security team). Provide direct guidance, training, and support to ensure optimal performance and adherence to policies and procedures. Participate in department/unit strategic management.

CORE DUTIES:

• Oversee the daily operation and management of assigned facilities and programs, including scheduling and assigning work to staff and coordinating with staff, subcontractors, and/or vendors; coaching lower level managerial staff; overseeing staffing and performance evaluation of assigned staff; contributing to department or division staffing needs forecast.
• Clarify and resolve problems spanning multiple areas or technical fields and/or oversee or develop programs within assigned facilities.
• Manage and/or develop budget for area of responsibility, including staffing, maintenance, contracts, etc.
• Manage ongoing service contracts as applicable.
• Participate in department/unit strategic management, including making recommendations involving short-term planning for facility-type projects and for longer-range programs/projects; providing input into long-range financial, budgeting, and programmatic planning and development; providing input into the development of policies and procedures; interpret and manage policies and procedures for assigned area.
• Oversee and/or monitor project activities; ensure integration with larger unit goals; coordinate with staff, subcontractors, and/or vendors.
• Ensure the implementation of suitable physical security measures; badges, cameras, alarms, electronic/physical locks, etc.
• Configure and administer physical access control, video surveillance, and interrelated systems.
• Conduct regular security assessments and audits to identify vulnerabilities and implement corrective actions as necessary.

ADDITIONAL DUTIES:

• Oversee and manage four areas related to Access and Security of R\&DE facilities, including:
• Physical key distribution
• Electronic card access control administration
• Video camera administration
• After-hours roving Community Access Response Enterprise (CARE) Team leadership providing lockout and security support
• Develop and implement security protocols and procedures to mitigate risks and ensure compliance with regulatory requirements.
• Collaborate with law enforcement agencies and external partners to coordinate security efforts and support internal events.
• Emergency mitigation and response support.
• Ensure confidential data related to video cameras and card access transaction logs are restricted.
• Implement new tools and technologies for physical security.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Support and actively drive the organization toward greater diversity, equity, inclusion, and belonging with particular emphases on historically underrepresented and disadvantaged populations.

MINIMUM REQUIREMENTS:

Education \& Experience:

Bachelor's degree in engineering or other appropriate technical area, or combination of technical education, training, and experience. Two or more years of experience managing facilities operations staff in an environment with a variety of building types (administrative offices, classrooms, laboratories, residential \& dining facilities, auditoriums, etc.).

Knowledge, Skills and Abilities:

• Knowledge of environmental and safety rules, regulations, and policies. Ability to conduct job site inspections to ensure compliance.
• Demonstrated ability to work and communicate effectively with others.
• Demonstrated experience managing service contracts.
• Demonstrated experience developing and managing budgets.
• Demonstrated experience planning, developing, and implementing programs.
• Ability to interpret planning specifications, documents, working drawings, and related reports. Additional Knowledge, Skills, and Abilities (Highly desired)
• Experience in implementing and managing electronic building access control systems (e.g., Lenel, Assa Abloy).
• Experience in implementing and managing video camera systems (e.g., Genetec, CCURE).
• Experience in physical key inventory and distribution.
• Experience ensuring access is provided and removed per policy and procedures.
• Experience providing excellent building access service to diverse internal and external customers in a fast-paced environment.

Working knowledge of:

• National Information Standards Organization (NISO)
• International Standard Organization (ISO)
• PCI Security Standards Council (PCI)

Additional Certifications (Highly desired)

• Lenel Certification
• Physical Security Certifications (CPP, PSP, etc.)

PHYSICAL REQUIREMENTS*:

• Frequently sitting, perform desk-based computer tasks, lift/carry/push/pull objects that weigh up to 10 pounds.
• Occasionally stand/walk, twist/bend/stoop/squat, grasp lightly/fine manipulation, use a telephone, lift/carry/push/pull objects that weigh up to 11-20 pounds.
• Rarely kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork or parts, lift/carry/push/pull objects that weigh \>40 pounds

WORKING CONDITIONS:

• Requires 24-hour response availability seven days per week for emergency situations.
• May be exposed to noise \> 80dB TWA.
• May working at heights 4 - 10 ft.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $145,000 - $155,000 per annum

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

Why Stanford is for You:

• Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
• Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Why S