Process Business Analyst III

Location / Worksite

Not Specified

About Augment Professional Services (APS)

Augment Professional Services (APS) partners with leading organizations across the Energy, Technology, Utilities, and Engineering sectors to deliver specialized talent, consulting expertise, and project support. Our mission is to connect experienced professionals with organizations executing complex projects and critical infrastructure initiatives.

Position Overview

The Process Analyst will support the Asset Management team by serving as a key liaison between business stakeholders and enterprise systems. This role focuses on analyzing operational processes, supporting an enterprise asset management application, and ensuring data integrity, reporting accuracy, and continuous process improvement. The ideal candidate is analytically strong, comfortable working with SQL, and possesses excellent communication and collaboration skills.

Duties And Responsibilities Include The Following

• Provide functional support for an enterprise Asset Management application, including issue triage, root cause analysis, and coordination with IT and vendor partners.
• Analyze end-to-end business processes related to asset lifecycle management, maintenance, and operational reporting.
• Review, validate, and reconcile data across systems to ensure accuracy and consistency.
• Write and execute SQL queries to support ad-hoc analysis, data validation, and reporting needs.
• Partner closely with Asset Management, Operations, Digital, and Finance teams to document requirements and resolve data or process gaps.
• Support defect identification, testing, and validation of system fixes or enhancements.
• Develop and maintain process documentation, job aids, and user support materials.
• Communicate clearly with both technical and non-technical stakeholders, translating business needs into actionable insights.
• Support continuous improvement initiatives by identifying inefficiencies and recommending process or system enhancements.
• Assist with reporting deliverables, trend analysis, and operational metrics as needed.