Account Manager

About Alibaba.com

Alibaba.com is one of the world’s leading B2B e-commerce platforms, connecting businesses around the globe and helping small and medium-sized enterprises grow through digital trade.

We are expanding our sales team in Mexico City and looking for ambitious, resilient, and results-driven sales professionals to help grow our business.

Responsibilities

ꔷ Onboard and manage a portfolio of Mexican merchants — ensuring they are active, equipped, and supported from day one.

ꔷ Drive monthly product launches, guiding merchants through listing creation, quality checks, and compliance.

ꔷ Monitor platform performance — resolving violations, protecting buyer response rates, and safeguarding seller reputation through review and shipping management.

ꔷ Optimize listings and inventory accuracy using AI-powered tools and data dashboards.

ꔷ Support membership renewals, from documentation to timely follow-up.

Requirements

ꔷ 3\+ years of experience in account management, customer success, e-commerce operations, or B2B suppliers management.

ꔷ Fluency in English and Spanish (written and spoken) — you will work daily with both US and MX suppliers and Alibaba's global teams.

ꔷ Strong organizational skills and ability to manage multiple accounts with structured follow-through.

ꔷ Comfortable working with data: dashboards, KPIs, Excel/Google Sheets for merchant tracking.

ꔷ Proactive and self-driven — able to operate independently in a fast-paced, target-driven environment.

ꔷ Experience with cross-border e-commerce platforms sellers operation (Alibaba.com, Amazon, MercadoLibre, etc.) is a plus.