Scrum Master/PM

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We are seeking an experienced and motivated

Scrum Master

to serve as a Servant Leader and Agile facilitator for 2 3 cross-functional Agile teams. The ideal candidate will champion Scrum and Kanban practices, foster a culture of continuous improvement, remove impediments, and empower teams to deliver high-quality solutions efficiently. This role requires strong communication, facilitation, negotiation, and problem-solving skills, along with the ability to collaborate effectively with both technical and non-technical stakeholders.

The Scrum Master will play a critical role in driving Agile maturity, improving team performance, and ensuring successful delivery of software development initiatives.

Key Responsibilities

Agile Leadership \& Facilitation

• Serve as a Servant Leader for 2 3 Agile teams, promoting Agile values, principles, and best practices.
• Facilitate Scrum ceremonies including Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives, Backlog Refinement, and Release Planning.
• Coach teams on Scrum and Kanban methodologies while fostering self-management and accountability.
• Drive continuous improvement initiatives to enhance team productivity, quality, and delivery outcomes.
• Ensure adherence to Agile processes and maintain transparency across all project activities.

Team Coaching \& Development

• Coach Product Owners and team members on backlog management, user story development, estimation techniques, and sprint planning.
• Foster collaboration, communication, and teamwork across cross-functional teams.
• Empower teams to self-organize and continuously improve their delivery practices.
• Facilitate conflict resolution and encourage healthy team dynamics.

Project \& Delivery Management

• Monitor and communicate sprint progress, team velocity, release forecasts, and key performance metrics.
• Identify, track, and remove impediments that impact team productivity or project delivery.
• Support prioritization and resolution of defects, issues, and technical dependencies.
• Maintain Agile process documentation and team working agreements.
• Assist with release planning and delivery coordination across multiple stakeholders.

Stakeholder Communication \& Collaboration

• Act as a liaison between technical and non-technical teams, ensuring effective communication and alignment.
• Collaborate with Product Owners, Developers, Business Stakeholders, Technical Support teams, and Leadership.
• Provide visibility into team performance, sprint outcomes, risks, and dependencies.
• Improve transparency by effectively communicating project status, priorities, and delivery expectations.

Metrics \& Continuous Improvement

• Develop, track, and analyze team performance metrics to identify opportunities for process optimization.
• Promote a culture of accountability, collaboration, and continuous learning.
• Utilize Agile metrics and reporting to drive process improvements and delivery excellence.
• Ensure teams consistently follow Agile principles of prioritization, collaboration, visibility, and accountability.

Required Qualifications

Education

• Bachelor s degree in Computer Science, Information Systems, Software Engineering, or a related field.
• Equivalent combination of education and relevant experience may be considered.

Certifications

• Certified Scrum Master (CSM) required.
• SAFe Scrum Master (SSM) or other SAFe certification preferred.

Experience

• 5\+ years of experience working as a Scrum Master, Agile Coach, or Business Analyst in software development environments.
• Experience supporting multiple Agile teams simultaneously.
• Strong understanding of Agile frameworks including Scrum and Kanban.
• Solid knowledge of Software Development Life Cycle (SDLC).
• Experience working closely with Product Owners, Development Teams, and Business Stakeholders.
• Ability to understand technical concepts and communicate effectively with engineering teams.

Preferred Qualifications

• Experience working within SAFe or other scaled Agile environments.
• Background supporting enterprise software development projects.
• Experience with Agile project management tools such as Jira, Azure DevOps, Rally, or similar platforms.
• Familiarity with Agile metrics, reporting, and performance measurement.