Scrum Master/Delivery Lead — Core Platforms

Position: Scrum / Delivery Lead — Core Platforms

Location: London (hybrid)

Duration: 12\+ Months Contract

Team: Global DTC Engineering, Core squad

Reports to: Director, DevOps (Global DTC Engineering)

Role summary

Delivery lead for the Core platform estate: OMS, Service Cloud, and Agentforce.

Same global footprint as the Storefront estate, with significant cross-platform dependencies (order flow, fulfilment sync, customer service, and agentic capabilities span both). You will run scrum delivery across the Core teams on a two-week cadence, with a strong emphasis on managing dependencies into and out of Commerce/Storefront.

Key responsibilities

• Run scrum ceremonies for the Core squads: planning, stand-ups, reviews, retrospectives, refinement, on a two-week sprint cadence.
• Own delivery predictability across three platforms (OMS, Service Cloud, Agentforce): velocity, capacity, burndown, and escalation.
• Manage cross-platform dependencies as a first-class responsibility, coordinating shared release windows and sequencing with the Commerce/Storefront delivery lead so integrated changes land safely.
• Coordinate the QA lifecycle (QA, SIT, UAT, regression) across integration points, where a single test scenario often spans OMS, storefront, and Service Cloud.
• Manage the release train across the three platforms under SOX / ITGC controls, with attention to integration and fulfilment defects.
• Interface with product, stakeholders, and vendor partners; maintain Jira hygiene and transparent status.
• Support incident triage for integration and fulfilment defects, feeding patterns back into planning.
• Drive continuous improvement in flow, dependency management, and automation adoption.

Required experience

• 5\+ years delivery / scrum lead experience running concurrent agile teams, including distributed teams.
• Experience delivering on order management (OMS), CRM / Service Cloud, and ideally Agentforce or comparable Salesforce platforms.
• Strong track record managing cross-team and cross-platform dependencies and integration delivery.
• Strong Jira and agile-metrics command; proven predictability and throughput improvement.
• Experience coordinating QA, SIT, and UAT across integrated systems.
• Comfortable in a controlled environment (SOX / ITGC or equivalent).
• Nice to have
• Integration / middleware or fulfilment-sync experience (e.g. OMS-to-carrier, AfterShip-style flows).
• Exposure to agentic / AI platforms and Agentforce.
• Scrum certification (CSM / PSM) or SAFe.