Inside Sales Representative

Inside Sales Representative

Industrial Wholesale Distributor - Pipe, Valves, Fittings, Industrial Products, and Commercial Plumbing

Make a difference

As an Inside Sales Representative at Eastern Industrial Supplies, Inc., you will tackle a variety of engaging tasks daily. Your day will begin by reviewing customer accounts and identifying new opportunities in the industrial sales market, particularly focusing on PVF, Pipe Valves Fittings. You'll engage in proactive outreach through Inside Sales call and order writing. Each day will involve collaborating with your team to brainstorm solutions and share insights, focusing on excellence and customer-centric strategies. You will be expected to promptly address customer sales inquiries, showcase our product offerings, and provide tailored solutions as an effective Account Manager. Additionally, you will track your sales activities and progress using our CRM system, ensuring that you're always aligned with company goals and objectives while upholding our values of integrity and safety.

RESPONSIBILITIES

• Generates new and repeat sales

by providing product and technical information in a timely manner.

• Enters sales quotations and orders

for new and existing customers.

• Follows up on quotations

to determine and improve Eastern's competitive market position.

• Provides friendly customer service

quickly and efficiently. Assists customers with regard to types of product to purchase, considering such factors as costs, effectiveness, intended use, availability, and time constraints for installation.

• Presents price, credit and terms

in accordance with standard procedures and customers' profitability profiles.

• Proactively recommends items

needed by customers to increase customer satisfaction and improve transactional profitability. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.

• Educates customers

about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Coordinates activities in sales and service, accounting and record keeping, and receiving and shipping operations.

• Maintains accurate documentation

on all orders and and quotes to resolve any discrepancies with vendor billing. Monitors scheduled shipment dates to ensure timely delivery and expedite as needed.

• Contacts customers

following sales to ensure ongoing customer satisfaction and resolve any complaints. Sets up customer files and regularly maintains them.

• Identifies trends

in customer satisfaction or dissatisfaction. Communicates to the purchasing department unexpected increases or decreases in demand for products.

WHAT WE'RE LOOKING FOR

Two years related experience and/or training; or equivalent combination of Bachelor's degree and experience.

Ability to work on PCs using software applications such as Word and Excel

Knowledge or willingness to develop knowledge of Eclipse software

Strong communication skills

Problem-solving and adaptability

WHAT WE OFFER

We believe in rewarding our team members well. We offer

Competitive Compensation

alongside comprehensive benefits including Medical, Dental, and a

401(k) plan with an immediate employer match

. We also provide security through

Company-Paid Short-Term Disability

. To promote work-life balance, you'll receive a generous bank of

Paid Time Off (PTO)

hours and paid holidays. Our commitment to the community extends to our team, offering

PAID "Eastern Cares" Mission Days

for volunteer work. Finally, you can look forward to continuous

Growth and Development

through training and internal promotions, all within a supportive, family-owned company culture where every associate is valued.