Salesforce FSL Tech Lead Developer

Role description Job Title : Salesforce FSL Tech Lead / Developer

Job Location : Newark, CA

We are looking for a Senior Salesforce Developer with strong hands on experience in Service Cloud and Field Service Lightning FSL specifically around Work Orders Service Appointments scheduling dispatch and end to end field service operations

The candidate will build scalable solutions extend the FSL data model implement scheduling policies optimization and deliver high quality automation and integrations in Agile delivery

Key Responsibilities

Core Delivery Service Cloud FSL

Design and develop solutions using Service Cloud FSL centered on Work Orders Work Order Line Items Service Appointments Assets and EntitlementsSLAs

Configure and extend FSL scheduling dispatch capabilities

Service Territories Service Resources Skills Operating Hours Travel Policies

Scheduling Policies Work Rules Objectives and Optimization where applicable

Dispatcher workflows Gantt and console enhancements configuration and or LWC

Build and enhance technician workflows on Field Service Mobile including offline online behavior forms checklists and guided flows

Implement automation using Flows validation rules approvals and service process automations aligned to business outcomes

Build reusable components with Lightning Web Components LWC for service operations dispatch and technician experiences

Engineering Platform Best Practices

Develop robust custom logic using Apex Triggers SOQLSOSL and async frameworks Batch Queueable Scheduled

Ensure solutions comply with governor limits performance security and scalability best practices

Perform code reviews enforce standards and mentor developers on FSL patterns and platform design

Create and maintain technical documentation LLDs integration specs deployment runbooks test evidence

Integrations Data

Designbuild integrations with external systems ERPInventoryAssetIoTFSM using RESTSOAP platform events and middleware MuleSoftBoomietc nice to have

Support data migration and data quality for assets installed base locations products warranties and service history

Troubleshoot complex defects and production issues provide RCA fixforward plans and preventive measures

Release Agile Delivery

Collaborate with BAs QA Architects and Product Owners in AgileScrum

Support CICD releases using Git DevOps tools CopadoGearsetJenkinsAzure DevOps

Own sprint deliverables estimates task breakdown technical solutioning and timely delivery

Required Skills Experience

Must Have Handson

Strong Salesforce development Apex Triggers SOQLSOSL LWC Lightning Experience

Solid functionaltechnical understanding of Service Cloud processes caseservice operations entitlements milestonespreferred

Strong FSL experience including

Work Orders Service Appointments lifecycle

Scheduling dispatch concepts Service Territories Skills Operating Hours Scheduling Policies

Resource assignment optimization understanding and configuration

Exposure to Field Service Mobile workflows offline considerations preferred

Strong understanding of Salesforce security model Profiles Permission Sets Roles Sharing OWD FLS

Experience with integrations RESTSOAP error handling logging and monitoring

Experience with asynchronous processing BatchQueueableFuture for fieldservice use cases

Good to Have

Dispatcher Console enhancements and custom UX using LWC

Experience with Experience Cloud partnercustomertechnician portals for service requestsWO visibility

Experience with inventorypartsreturns assetintensive industries preventive maintenance

Exposure to Data Loader ETL tools large data volumes and performance tuning

DevOps CopadoGearset scratch orgs packaging automated deployments

Salesforce FSL Domain Exposure Preferred

Work Order creation dispatching technician assignment completion and closure

SLAEntitlement alignment with field service commitments

Scheduling constraints skillsbased matching travel time time windows capacity shifts

Mobile execution stepbystep job execution checklists forms signaturephoto capture where applicable

Integrations for parts availability asset history warranty validation service contract checks notifications

Certifications Preferred

Salesforce Platform Developer I required preferred

Salesforce Field Service Consultant or Field Service related credential preferred

Salesforce Administrator Service Cloud Consultant nice to have

Skills Mandatory Skills : Aura, Salesforce Apex, Salesforce Lightning Web Components (LWC)

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Benefits

Compensation range: $103,000\.00 to $152,000\.00 per year

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen \& Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/