Customer Services and Supply Chain Manager

Customer Services and Supply Chain Manager

Food Challenger Brand

📍 Fully Remote

💸 £30,000 - £35,000

⭐ Working hours: 9 am- 3 pm

Ignite are delighted to be partnering with an exciting, fast-growing health food brand to hire a Customer Services and Supply Chain Manager, following impressive early traction and rapid expansion across both D2C and retail channels.

The business has quickly scaled to £1m\+ revenue with distribution across major platforms including Ocado, Holland \& Barrett, Amazon, and leading independent retailers, and is now entering a critical growth phase as it continues to expand both in the UK and internationally.

They are now looking for a highly organised and proactive Customer Services and Supply Chain Manager to work directly with the founder, sitting at the heart of operations and customer experience in a high-growth ecommerce and retail business.

This is a fantastic opportunity for someone who thrives in a startup environment and wants broad exposure across supply chain, order management, customer experience and operational processes, with real ownership from day one.

What will you be doing?

⭐️ Managing day-to-day communication across customer service inboxes, responding promptly to trade and D2C queries

⭐️ Handling Shopify order queries and ensuring issues are logged and resolved efficiently

⭐️ Managing communication with 3PL partners to ensure on-time and in-full deliveries

⭐️ Processing and coordinating UK and export trade customer purchase orders

⭐️ Supporting invoicing processes, credit notes and order reconciliation

⭐️ Coordinating with suppliers, manufacturers and logistics partners on inventory and delivery schedules

⭐️ Assisting with stock forecasting and inventory management to support growth

⭐️ Communicating operational updates internally across teams

⭐️ Working directly with the founder on wider operations in a fast-paced environment

Who are we looking for?

⭐️ Experience in operations or supply chain

⭐️ Highly organised with exceptional attention to detail and ability to manage multiple priorities

⭐️ Strong communication skills, confident working with customers and internal stakeholders

⭐️ Commercially aware and comfortable working with data and spreadsheets

⭐️ Proactive, hands-on and confident taking ownership of tasks end-to-end

⭐️ Experience with order management systems or ecommerce platforms is a plus

⭐️ Any exposure to FMCG, health food or consumer brands is advantageous

In return for everything you can bring, the business can offer you:

⭐️ Competitive basic salary (£30k - £35k, depending upon experience)

⭐️ Remote working role

⭐️ Hours that can work around you

⭐ Joining a team where you are the first full-time employee

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People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self.

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We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them.

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