Centre Support Assistant – Dublin

You’ll be dealing with clients every day, so professionalism is of the utmost importance. We strive and succeed to be the best in our industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years. We are also Investors in People accredited.

If you can juggle tasks with a smile on your face and deliver great customer service, this role is for you.

Key Responsibilities And Accountabilities

• To ensure that all meeting rooms, the management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
• Assisting centre teams with community and client events
• To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to the relevant clientele
• To provide cover for the reception as and when required
• To carry out administrative and clerical duties for clients as required, which may include filing, archiving, photocopying, collating, laminating, faxing, mailing, word processing, data entry and preparation of reports and other information
• To process catering orders and meeting room requests made by clients
• To deal with customer requests in a prompt and timely manner
• Assisting the Centre Manager with Doughnut day and the daily distribution of fruit
• To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
• To book various chargeable services for clients, such as couriers and taxis
• To issue and ensure receipt of swipe cards, keys, furniture, etc. to clients as and when required
• To create and issue welcome packs for new clients

Role Related Development

• To understand the principles of Health and Safety and Security procedures
• To undergo project and research work as required for the Centre Manager
• To support our Service Success Chain
• Local area and basic product knowledge
• Attend training to develop relevant knowledge and skills
• Training and development to help you progress not only in the company, but as a person too

The above accountabilities are not exhaustive of your duties and may change over time. As the Business expands, gradual changes may occur and result in the substitution of one role for another. When substantial changes occur, the post holder will be consulted and before the change is introduced and reasonable notice will be given.

Personal Specification

Qualification and Education

GCSE’s or above in Business Related Area – Essential

Experience

• 12 months customer-facing work experience, both face-to-face and telephone – Essential

Skills And Abilities

• Proficient in word and Outlook – Essential
• Excellent telephone communication skills – Essential
• Face-to-Face customer service skills – Essential
• Switchboard skills – Desirable
• Front of house management skills – Desirable

Work Requirements

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+ Full time position working business hours Monday to Friday – Essential

+ Occasional irregular hours if required to meet business needs – Essentia

Company Benefits

Annual Leave

• 20 days holiday plus bank holidays in your first year
• Paid day off for your Birthday
• Buy and sell up to 3 days’ holiday or carry up to 3 days’ unused annual leave to the subsequent year

Benefit Schemes

• Pension
• Corporate Eye Care
• New starter lunch voucher

Terms \& conditions apply