Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

The Role:

As a Senior Software Engineer on the Commerce Team, you'll play a critical role in creating seamless and reliable commerce experiences that support both our patients and internal operations.

You’ll build and maintain backend services that ensure payments are fast, secure, and accurate, integrate with third-party processors like Stripe or Paypal, and handle edge cases like subscription renewals, failed transactions, and fraud prevention. Your work directly affects the customer experience and the company’s bottom line.

This is a high-impact, tech-lead level role with broad accountability and influence across engineering teams and business stakeholders—ideal for someone who thrives in fast-paced environments, has a strong product mindset, and is passionate about building systems at scale.

What You'll Do

Build robust, and scalable backend capabilities using Python and FastAPI, supporting critical commerce domains like payments, pricing, and invoicing

Lead cross-functional technical efforts — collaborating closely with product managers, designers, and engineers from adjacent teams to ensure alignment and technical integrity across boundaries

Drive engineering excellence through best practices in testing, monitoring, observability, and performance optimizationDefine and maintain SLIs/SLOs in collaboration with product, infra and other development teams

Participate in on-call rotations to ensure reliability of commerce systems

What You’ll Bring to the Team

7+ years professional backend software development experience

Proficient in Python, relational databases, and frameworks like Django or FastAPI, with hands-on experience in metrics instrumentation and data-driven performance tuning using tools like Datadog

Proven experience building and maintaining high-scale backend systems, ideally in commerce, fintech, or healthcare settings

Deep understanding of distributed systems—data consistency, communication patterns, and service boundaries—backed by hands-on experience building and maintaining high-traffic production systems.

Excellent communication skills and the ability to lead cross-functional technical projects

A sharp focus on quality and risk—you move with urgency while safeguarding against issues like double charges, misbilling, or inconsistent payment states.

Bonus Skills

Experience in telehealth or other highly regulated industries

Deep familiarity with breaking down monolithic systems into well-defined domains

We’ve Got You Covered

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTOWellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insuranceStudent loan refinancing

Virtual resources for mindfulness, counseling, and fitness

Senior Software Engineer, Backend - Commerce Platform

Job Description

What You'll Do

What You’ll Bring to the Team

Bonus Skills

We’ve Got You Covered

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