Location
Stockport, England, UK
Salary
Not specified
Type
fulltime
Posted
Today
via linkedin
Job Description
Overview:
We’re looking for a hands-on Escalation Engineer / Technical Lead to act as the go-to expert for complex incidents, driving resolution, influencing strategy, and mentoring engineers.
If you’re passionate about Microsoft cloud, security, and solving real customer challenges... This is a high-impact role with visibility across engineering, projects,
Role Focus:
- Own \& resolve technical escalations (3rd line / complex incidents) across cloud \& infrastructure
- Act as the technical escalation point for Service Desk and wider teams
- Diagnose trends and proactively eliminate recurring issues
- Lead or support solution delivery (projects, migrations, implementations)
- Contribute to technical architecture, documentation \& best practices
- Strengthen cyber security posture (monitoring, vulnerabilities, threat response)
- Mentor junior engineers and raise overall technical capability
- Collaborate with Sales on technical discovery \& solution design
Tech Stack:
- Microsoft 365: Exchange Online, SharePoint, Teams, OneDrive, Intune
- Security: M365 Defender, EMS, Azure Security, Cloud App Security
- Azure: Core services, identity, security \& administration
- Infrastructure: Windows Server, networking (routers/switches), VoIP
- Endpoints: Windows, macOS, mobile device management
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