Cloud Solution Architect

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000\+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion \| Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

As a Customer Engineer, you will collaborate directly with customer teams to provide expert advisory services across a range of technologies. By leveraging structured intellectual property (MIP) engagements, you will establish trusted advisor relationships and guide customers towards achieving a healthy and secure state.

Job Title - Cloud Solution Architect or Customer Engineer

Role Overview:

We are seeking a seasoned MS Customer Engineer with expertise in MS Teams, that expands to MTR, Teams Phone, Apps/Api, and the broader Teams ecosystem. This customer-facing role demands strong communication skills and the ability to deliver technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments.

Key Responsibilities:

Support MS Teams Rooms (MTRs) deployments across various environments, ensuring optimal configuration, performance, and user experience.

Be responsive and proactive: Act as the first line of expertise for customers, answer questions quickly, and follow up until issues are resolved.

Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations.

Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools.

Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows.

Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions.

Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices.

Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use.

Manage Teams administration and governance:

• Configure policies for meetings, messaging, and external access.

• Apply compliance and security settings (DLP, retention, sensitivity labels).

• Use Teams Admin Center for day-to-day management and troubleshooting.

App-centric management: Control app permissions, governance, and lifecycle for Teams apps and third-party integrations.

Qualifications:

5\+ years in customer-facing roles in Unified Communications, IT consulting, or systems architecture.

Proven experience with MS Teams Phone, including Direct Routing, SBCs, and telephony infrastructure.

Hands-on expertise with MS Teams Rooms (MTRs), including Android and Windows-based deployments.

Strong communication skills and able to explain technical topics in plain language.

Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS.

Deep familiarity with MS Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls.

Proficiency in MS 365 services

Experience with troubleshooting tools and workflows for Teams devices and call quality.

Strong analytical, problem-solving, and organizational skills.

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Salary and Other Compensation:

The annual [salary/hourly rate] for this position is between [$120,000 - $130,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!