Content & Communications Manager

Content \& Communications Manager

Salary: £40,000 - £44,000

\+ excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Location:

Hybrid with an expectation to attend our London office approximately once per week

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

We are continuing our work following our latest round of funding, and as a result we are now seeking

Content \& Communications Manager

to lead the planning, creation and delivery of high-impact communications that strengthen our influence across the financial services sector.

This is a strategic and hands-on role at the heart of our communications function. You will shape and deliver content that communicates a positive, evidence-based vision for improving financial inclusion — helping mainstream banks, regulators, policymakers and community finance organisations understand how financial products and services can improve resilience and wellbeing for people in vulnerable circumstances.

Working within a small, ambitious communications team, you will combine strategic thinking with delivery discipline, ensuring our communications activity drives awareness, engagement and action.

This is a unique opportunity to contribute to a mission-driven organisation, ensuring resources are strategically aligned with our goals to drive meaningful social impact

Key Responsibilities

• Plan and deliver high-quality content aligned to Fair4All Finance’s Strategic Communications Plan.
• Identify and prioritise strategic content opportunities that support organisational goals.
• Produce and oversee a wide range of communications outputs including articles, press releases, case studies, blogs, reports and multimedia content.
• Lead and deliver the organisation’s social media strategy to grow reach and engagement.
• Manage and optimise the Fair4All Finance website, using analytics to improve performance and impact.
• Monitor, analyse and evaluate communications performance, providing clear recommendations for improvement.
• Ensure all communications align with Fair4All Finance’s brand, tone and values.
• Collaborate across teams and support colleagues to produce clear, consistent and high-quality communications.

Essential experience \& qualifications:

• Excellent copywriting, editing and proofreading skills with the ability to adapt tone for different audiences and channels.
• Experience planning and delivering communications for both B2B and B2C audiences.
• Strong experience developing and executing social media strategies.
• Experience managing and improving website content using analytics.
• Ability to translate complex subject matter into clear, engaging communications.
• Experience managing multiple projects and competing priorities.
• Strong organisational skills and attention to detail.
• Experience working with designers or creative partners to deliver campaigns and content.

Desirable experience

• Experience in communications, PR or media roles.
• Experience building media relationships and securing coverage.
• Understanding of how communications supports organisational strategy and stakeholder engagement.
• Knowledge of UK financial services or financial inclusion.
• Digital marketing or campaign experience.

Person Profile

• Purpose-driven and motivated by improving financial wellbeing.
• A strategic thinker who is equally comfortable with hands-on delivery.
• Organised, proactive and delivery-focused.
• A strong communicator and relationship-builder.
• Curious, creative and confident working with complex subject matter.
• Comfortable working in a small, collaborative team environment.
• Able to work with ambiguity and take initiative.

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision

is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector.

You can find more information on us and our work at www.fair4allfinance.org.uk.

Fair4All Finance is a Disability Confident Committed scheme member.

Fair4All Finance is a Disability Confident Committed member. We’re committed to an inclusive workplace and will offer an initial interview to disabled applicants who meet the essential criteria for the role. You’ll be able to indicate this in your application.

If you do require any support or reasonable adjustments during the process, please contact us at [email protected].

Our Benefits include:

Financial Security:

• Pension (2:1 up to 12% employer contribution), group life assurance, critical illness, and income protection, family leave

Wellbeing:

• 27 days holiday plus bank holidays, agile working, health cash plan, health \& wellbeing resource hub (including an Employee Assistance Programme)

Personal \& Professional Development:

• Individual discretionary Training budget
• Book Club – mission aligned, up to 4 per year

Fair4All Finance

is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by 5pm on Tuesday 24th March

For informal enquiries, please contact us at [email protected].

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID.

**All applicants must have an

existing

Right to Work in the UK**