Customer Solutions Specialist

Customer Solutions Specialist

---------------------------------

Endeavor, a Kurz Solutions Company

About Us

At Endeavor, a Kurz Solutions company, we are the authority in rebuilding precision servo and spindle motors. We don’t just repair—we restore and enhance performance, extending the life of critical equipment for industry leaders across the country.

Guided by our mission “to strengthen American industry” and rooted in six core values, we pride ourselves on delivering exceptional service, technical expertise, and long-term customer partnerships.

Position Overview

We are seeking a Customer Solutions Specialist to play a key role in delivering accurate project estimates, supporting customers with technical solutions, and driving business growth.

This is more than a traditional customer service role—you will be trained by senior experts to develop technical expertise, support complex quoting processes, and build strong client relationships.

What You’ll Do

#### Estimating \& Quoting

• Develop accurate cost estimates for motor rebuild projects, including labor, materials, and overhead
• Collaborate with technicians, suppliers, and internal teams to determine scope and pricing
• Review inspection reports and test data to ensure accuracy and completeness

#### Customer Solutions \& Technical Support

• Serve as a primary point of contact for customer inquiries on estimates, services, and products
• Provide technical support and recommend solutions related to motor performance and rebuild processes
• Resolve customer concerns professionally and efficiently
• Represent the company in client meetings, site visits, and presentations as needed

#### Business Operations

• Manage the sales process from quote to order entry using ERP systems
• Maintain accurate job documentation and portal records
• Evaluate and refine estimates to ensure cost accuracy and efficiency
• Stay current on industry trends and product innovations

#### Procurement

• Assist with sourcing specialty parts and supplier research
• Provide backup support to procurement/parts purchasing

What You Bring

• Bachelor’s degree in Mechanical or Electrical Engineering (preferred)
• 3\+ years of experience in estimating, customer service, or a technical/industrial environment
• Experience working with ERP systems (SAP, Oracle, NetSuite, etc.)
• Strong analytical, mathematical, and mechanical aptitude
• Excellent communication skills with the ability to explain technical concepts clearly
• Proficiency in Microsoft Office and estimating tools
• Ability to manage multiple priorities in a fast-paced environment

What Makes You Successful

• Customer-first mindset with a focus on service excellence
• Strong collaboration skills and willingness to engage internal experts
• Clear and confident communicator, especially with technical information
• Adaptable and comfortable with evolving priorities and technologies
• Alignment with company core values and team culture

Why Join Us

• Fast-paced, team-oriented environment
• Competitive compensation with performance-based bonuses
• Comprehensive benefits package including:

+ Medical, Dental, Vision

+ 401(k) with company match

+ Paid time off and holidays

+ Life, disability, and supplemental insurance options

+ Wellness programs and Employee Assistance Program (EAP)

• Ongoing career development and leadership training opportunities

Make an Impact

If you’re looking to grow your technical expertise, work closely with customers, and contribute to strengthening American industry, we’d love to hear from you.

XJ6