Customer Success Manager

Customer Success Manager – Insurance SaaS \| London/Chelmsford \| Hybrid

We’re looking for a Customer Success Manager to join our growing team at Eurobase, supporting global enterprise (re)insurance clients using our Synergy2 platform.

This is a fantastic opportunity for someone who enjoys building trusted relationships, solving problems, and helping customers unlock real value from complex enterprise technology.

As a Customer Success Manager, you’ll act as the primary point of contact for a portfolio of enterprise clients. Working closely with product, delivery, and sales teams to drive adoption, support renewals, and identify opportunities to enhance client outcomes.

Key Responsibilities

• Build and maintain trusted relationships with assigned clients, acting as their primary point of contact.
• Monitor platform usage and client engagement to identify adoption trends, risks, and improvement opportunities.
• Investigate client challenges and coordinate solutions with product, delivery, and technical teams.
• Support retention and renewal activity by contributing insights, tracking customer health, and identifying potential upsell or cross sell opportunities.
• Maintain accurate records of client interactions and ensure clear communication across internal teams.
• Contribute to process improvements, best practice documentation, and successful rollout of platform enhancements.

Skills \& Experience

• Experience in a Customer Success, Account Management, or Client Services role.
• Experience within a SaaS, fintech, or enterprise software environment.
• Strong communication and organisational skills, with the ability to manage multiple priorities.
• Experience working cross-functionally with internal teams.
• Familiarity with CRM tools (ideally HubSpot).
• Willingness to learn (re)insurance processes and terminology.

This role offers the opportunity to work with global enterprise clients across the (re)insurance market, gaining exposure to a wide range of technologies and business challenges.

You will play a key role in driving client success and delivering measurable outcomes, with strong opportunities for career development as part of a collaborative and growing team.

📩 Apply directly

💬 Connect with Nancy Tamplin on LinkedIn and drop her a message

📞 01245 455378 \| 📩 [email protected]