Customer Success Manager

Job Title: Client Success Manager

Salary Range: $85,000\.00-$95,000\.00

The Client Success Manager is responsible for managing client relationships and overseeing the operational delivery of staffing services, ensuring exceptional service for both clients and temporary employees. This role serves as the strategic partner for assigned client accounts while overseeing staffing coordination and shift fulfillment to ensure successful placements and long-term client satisfaction.

The Client Success Manager acts as the primary escalation point for both clients and employees and works closely with the staffing coordinator and recruiting teams to ensure smooth execution of staffing programs and client initiatives.

Key Responsibilities

•Serve as the primary relationship manager for assigned client accounts, building strong partnerships and ensuring consistent service delivery

•Oversee staffing coordination and scheduling operations, partnering with the staffing coordinator to ensure shifts, events, and assignments are successfully filled

•Provide operational oversight of client staffing programs, ensuring orders are created, coverage is maintained, and service standards are met

•Manage client communications, resolve escalations, and address operational challenges as they arise • Project manage high-profile events and key staffing initiatives to ensure seamless execution and client satisfaction

•Collaborate with recruiting and operations teams to anticipate staffing needs and maintain appropriate workforce coverage

•Support and supervise temporary employees assigned to client locations, addressing performance or employee relations issues when escalated

•Support onboarding of new client accounts and establish workflows to ensure successful staffing program implementation

•Identify opportunities to strengthen client partnerships, improve processes, and support account growth

Qualifications

• 4–6\+ years of experience in staffing, client success, account management, or service operations •Experience supporting client accounts in a staffing, hospitality, events, or service-based environment preferred

•Strong communication, relationship management, and problem-solving skills

•Ability to manage multiple clients and operational priorities in a fast-paced environment

•Familiarity with scheduling systems, workforce platforms, and Microsoft Office