Customer Success Manager

Customer Success Manager

📍 New York (hybrid) \| 🌍 English-speaking \| 💼 SaaS \| 💰 $80,000 - $95,000 USD

We’re hiring

A Customer Success Manager

to join a fast-growing SaaS scale-up operating globally.

You’ll manage complex, international accounts, drive renewals and expansion, and act as a commercial sparring partner for your customers.

This is

not

a support-heavy CSM role.

This is about ownership, sharp communication, and commercial impact.

The Role

You own the

full customer lifecycle

for mid–large international accounts.

Your day might include:

• Leading QBRs with senior stakeholders

• Driving renewals, upsells, and expansions

• Advising customers on adoption and value realization

• Running commercial conversations backed by data

• Working cross-functionally with Sales, Ops, and Product

You’re expected to

spot revenue opportunities

, not wait for them.

What You’ll Do

• Own onboarding → adoption → renewal

• Build strong, long-term customer relationships

• Lead executive-level conversations

• Identify and close expansion opportunities

• Use data and insights to drive value and revenue

• Act as a trusted, commercially minded advisor

What We’re Looking For

• 3\+ years in a client-facing role (CSM, AM or AE)

• Experience managing complex SaaS accounts

• Comfortable with commercial responsibility

• Strong executive communication skills

• Structured, analytical, and sharp

• Confident with CRM tools (HubSpot is a plus)

• Business-level English

Degree is nice but a good story is better.

What You’ll Get

• $80,000 - $95,000 USD

• High ownership in a scaling SaaS environment

• Hybrid setup

• Strong learning curve and exposure to global customers

• Smart, ambitious colleagues who value clarity and impact

Apply now if you see yourself in this!