Senior Operations Manager

Medic Transportation is seeking a strategic and operationally minded leader to oversee and optimize day-to-day transportation operations while helping position the organization for long-term growth and innovation.

This role is ideal for someone who understands both the operational realities of a transportation provider and the broader strategic opportunities that exist within a non-emergency medical transportation (NEMT) brokerage environment. The Operations Lead will serve as a key bridge between Medic Transportation and Tennessee Carriers, helping align operational execution with larger organizational goals.

The ideal candidate is highly analytical, financially minded, and comfortable leading operational change in a fast-paced environment. This person should be energized by solving complex logistical challenges, improving efficiency, and identifying opportunities to increase profitability while maintaining exceptional service quality.

Key Responsibilities:

·       Lead and optimize daily transportation operations across scheduling, dispatch, fleet utilization, and workforce management

·       Analyze operational and financial performance, including P\&L management, labor efficiency, and cost containment initiatives

·       Improve shift structure and staffing models to maximize operational coverage and productivity

·       Drive fleet efficiency initiatives, including vehicle utilization, maintenance coordination, and route optimization

·       Partner closely with brokerage leadership to strategically align provider operations with broader network and member needs

·       Help lead and support an upcoming scheduling and dispatch software transition, including operational implementation, process redesign, and change management

·       Identify and evaluate opportunities for growth, diversification, and new lines of business

·       Develop scalable operational processes that support future expansion while improving service quality and profitability

·       Utilize data and reporting to drive decision-making, accountability, and continuous improvement

·       Collaborate cross-functionally with operations, finance, compliance, IT, and brokerage leadership teams

Measurements of Success:

Increased operational efficiency and profitability across Medic Transportation

·       Improved fleet utilization and labor optimization

·       Successful implementation and adoption of new scheduling/dispatch software

·       Strong collaboration between Medic Transportation and Tennessee Carriers

·       Identification and execution of new operational or growth opportunities

·       Development of scalable systems and processes that support long-term organizational growth

Qualifications:

Required:

·       High School Diploma or GED

·       5\+ years of operations leadership experience

·       Experience managing transportation, logistics, or similar field operations

·       Strong financial acumen, including P\&L management and cost analysis

·       Advanced proficiency in Excel and data analysis

·       Valid driver’s license with clean driving record

Preferred:

·       Bachelor's degree in Business, Operations, Logistics, or related field

·       Experience in non-emergency medical transportation (NEMT) or brokerage environments

·       Experience managing multi-site operations

·       Familiarity with transportation management or dispatch systems

Core Competencies:

·       Strategic thinking and problem-solving

·       Data-driven decision-making

·       Operational leadership and execution

·       Change management and adaptability

·       Strong communication and stakeholder collaboration

·       Attention to detail and process discipline

Physical Requirements:

·       Ability to sit, stand, and walk for extended periods

·       Ability to occasionally lift up to 25 pounds

·       Ability to perform frequent computer-based work, including data analysis, reporting, and system navigation

·       Ability to clearly and effectively communicate with staff in person, via phone, and through written communication

·       Ability to travel between locations as needed

Work Schedule \& Travel:

·       Monday–Friday, 8:00 AM – 5:00 PM; after hours calls as needed

·       Fully onsite role based in Millington, TN

·       Regular travel to Nashville, TN and Jackson, TN required