Operations Manager - New Venture

About Prima Chefs

Prima Chefs is a three-year-old startup reimagining how restaurant-quality dining reaches people at home. Built around a sustainable, reusable to-go container system, we partner with top restaurants to deliver elevated cuisine while eliminating single-use waste. Our founding team has spent three years building the product, the partnerships, and the vision. Now we’re ready to put someone on the ground to turn that vision into a living, breathing market.

The Role

This is one of the earliest operational hires in the company, and it’s a critical one. You won’t be following a playbook — you’ll be writing it. As Operations Manager, you’ll launch and run our South Florida market from the ground up: building restaurant relationships, hiring and leading a team of 5–10 Customer Success Ambassadors, managing daily logistics, and stepping in personally wherever the work needs doing. Your decisions and your hustle will shape the long-term business plan for how Prima Chefs enters new cities.

This role demands someone with an entrepreneurial mindset who can see the big, long-term strategy while also having the grit to get into the weeds on the ground. You’re in restaurant kitchens. You’re in delivery vehicles. You’re at client doorsteps. You’re not above any task that needs to get done to succeed.

Key Responsibilities

• Launch the Southern Florida market end-to-end, creating the operational playbook that will scale to future cities
• Build deep relationships with restaurants, chefs, and the local food community — you are Prima Chefs in this market
• Recruit, train, and manage a team of 5–10 Customer Success Ambassadors
• Own all logistics including delivery scheduling, reusable container tracking, and inventory management
• Step in personally for deliveries, client service, and problem-solving whenever needed
• Resolve high-demand client issues quickly and to their complete satisfaction
• Collaborate directly with the founding team on strategy, market feedback, and growth planning
• Track performance metrics and translate on-the-ground learnings into the company’s long-term business plan
• Represent Prima Chefs’ brand, mission, and sustainability values across every interaction

Qualifications

• Bachelor’s degree required
• 3–5 years of hands-on experience in restaurants, restaurant technology, or food-and-beverage operations, working directly alongside restaurant operators
• Proven track record of managing teams and multitasking across competing priorities, with the receipts to show it
• Deep knowledge of (or genuine curiosity about) the Southern Florida restaurant scene
• Assertive, clear communicator who inspires confidence, never aggression
• Relentless energy, detail orientation, and a mindset that doesn’t wait for permission to solve problems
• Fearless when facing challenges, with the ingenuity to unwind complex issues through creative problem-solving
• Comfortable making judgment calls and decisions in a fast-moving startup environment
• Willingness to travel and to be embedded in the launch market for extended periods

Compensation \& Benefits

• Salary: $100k/year \+ bonus opportunities
• Equity bonus: $20k-$50k in year one
• Medical, dental, and vision insurance
• Paid vacation days \& sick days

What Makes You a Great Fit

You have an entrepreneurial motor that doesn’t quit. You’ve worked hand-in-hand with restaurant operators and you understand the pace, the pressure, and the relationships that make this industry run. You’re a strategic thinker who is biased toward action — you see the long game, but you’re wired to get things done today. You believe you can make the near-impossible happen, and you have a track record of doing exactly that.

You’re a solid teammate who trusts the people around you and earns their trust in return. You’re excited by the idea of building something from scratch alongside a founding team that has put three years of work into this vision. Sustainability matters to you, service excellence is non-negotiable, and you’re ready to own a market and write the playbook for the ones that come after it.

If you are interested in applying,

please fill out the brief questionnaire below

. We're excited to meet you!

Supplemental Application Questions - Operations Manager @ Prima Chefs – Fill out form