Business Analyst

About the job:

As a CRM Business Analyst you will be responsible for managing E2E SW CRM processes for a global business unit with minimum supervision. The role reviews current sales/business processes and performance metrics for regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role gathers and analyses business and operations requirements, data, creates reports and establishes management dashboards and review document.

Key Responsibilities:

• Liaison between business, sales and technical teams to drive roadmap of enhancements and coordinate sales adoption of best practices to improve effectiveness of funnel, forecasting and reporting for Digital Services.
• Defines data quality standards and works with sales team to enforce standards through improved processes and sales enablement
• Compiles key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities.
• Supports the analysis conducted for backlog management.
• Gathers demand data from country and region for demand planning.
• Reviews current business process for regional and global business unit planning teams.
• Reviews performance metrics on a regular basis, identifying opportunities for improvement.
• Establishes and maintains management dashboards, regional reports, and executive review documents to drive business outcomes and operational excellence.
• Forecast, reporting \& analytics

Education \& Experience Recommended

• Four-year Degree in Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has min 5-7 years of work experience, preferably in CRM, operations, or a related field.

Knowledge \& Skills

• Project Management, Continuous Improvement Process

• Data Analysis

• Enterprise Resource Planning

• Finance

• Key Performance Indicators (KPIs)

• Process Improvement

• CRM Processes \& Applications

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

About Us:

Ascendion is a global, leading provider of AI firstsoftware engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” [EngineeringAI] methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital. For more information, please go to www.ascendion.com

With Ascendion (www.ascendion.com), you:

• Will get to work on numerous challenging and exciting projects on our various offerings including Salesforce, AI/Data Science, Generative AI/ML, Automation, Cloud Enterprise and Product/Platform Engineering.
• At Ascendion you have high chances of project extension or redeployment to other clients.
• Additionally, you can also share CV of anyone you know. We have a referral policy in place.