Assistant Manager, Global Education & Consumer Experience

Description

The Assistant Manager, Omni Experience Innovation supports the execution, rollout, and optimization of global omni-experience initiatives across Retail Technology, in-store devices, and Digital Learning Platforms. This role is highly operational and collaborative, ensuring day-to-day excellence in execution while contributing insights, learnings, and recommendations to support future innovation strategies.

Retail Technology \& In-Store Devices – \~65%

• Support the execution of the global Retail Technology roadmap across skincare, makeup, fragrance, and high-traffic retail moments, ensuring initiatives are delivered on time and to brand standards.
• Partner closely with the Director and Corporate Tech to support global rollouts, updates, and enhancements of Retail Technology programs and in-store devices.
• Ownership of new development, seasonal updates and all communication of the at-counter app experiences
• Act as a key point of contact for Regions and Affiliates, providing guidance, troubleshooting support, and best practices to drive excellence in execution.
• Support the development and distribution of training materials, toolkits, and communications; assist in leading global and regional training calls as needed.
• Coordinate with Corporate Tech, vendors, and external partners to support device updates, testing, and ongoing maintenance.
• Support regional adaptations, translations, and market-specific variants in partnership with internal stakeholders.

Education \& Digital Learning Platform Support – \~30%

• Support the ongoing management and maintenance of the brand’s Digital Learning Platforms for global audiences.
• Assist in platform operations including user management, content uploads, translations, and CMS maintenance.
• Upload seasonal and evergreen content (Learning Levels, Product Factsheets, Videos, Banners) and ensure accuracy, timeliness, and consistency.
• Source, resize, and crop imagery to meet platform requirements for hero, feature, and banner placements.
• Support Market Admins globally with training, FAQs, and troubleshooting to build platform confidence and capability.
• Assist with Helpdesk support, ensuring inquiries are triaged and resolved in a timely manner.
• Support the ongoing expansion and maintenance of the My EL Expert product factsheet library, including audits and content cleanup.

Team \& Cross-Functional Support – \~5%

• Partner with the Director to support AI adoption initiatives, tools, and workflows within the team.
• Support competitive research and trend tracking related to retail technology, digital learning, and experiential innovation; contribute insights and summaries for the team.
• Participate in team trainings on Retail Technologies to ensure shared understanding and coverage across the group.

Qualifications

• 2–4 years of experience in global marketing, retail innovation, digital platforms, education, or related fields.
• Strong project management and organizational skills with the ability to manage multiple workstreams simultaneously.
• Comfort working with CMS platforms, digital tools, and emerging retail technologies.
• Highly collaborative with strong communication skills and a global mindset.
• Detail-oriented, proactive, and solutions-focused, with a desire to learn and grow within omni-experience innovation.
• Strong PowerPoint skills; experience with training materials and presentations a plus