Director Product Management - PK Software

The Opportunity

PK Software powers thousands of compounding pharmacies across the US, Canada, and beyond — and we're investing to make it the leading SaaS platform in compounding pharmacy. This is a high-stakes, mission-driven space: the workflows you improve directly influence how pharmacists operate and, ultimately, patient outcomes.

We're looking for a product leader who can own this evolution — someone who brings the vision and commercial instincts of a SaaS product leader and the discipline to modernize a complex, mature platform without disrupting the customers who depend on it every day.

This is a build-and-lead role, not a caretaker role. You'll set the direction, drive the roadmap, and ship a product compounding pharmacies actively prefer.

What You Will Own

• Product vision and strategy for PK Software — tied to growth, customer outcomes, and modernization
• The roadmap: what gets built, what gets retired, how it's sequenced, and why
• Delivery accountability — from backlog to release, with the rigor and visibility the business needs
• Commercial outcomes in partnership with sales and customer success: adoption, retention, and platform-driven value
• A trusted product narrative for customers, leadership, and engineering

What You Will Do

Set the Strategy \& Drive the Roadmap

• Define a phased modernization approach — stabilize, simplify, evolve — and keep it connected to real business and customer outcomes.
• Make clear decisions about what gets improved, rebuilt, or deferred — and communicate the rationale across the organization.
• Translate market dynamics, customer needs, and competitive pressure into a prioritized roadmap you can defend with data.
• Partner with engineering leadership to sequence change in a way that moves the platform forward without disrupting pharmacy operations.

Get Close to the Customer

• Spend real time with compounding pharmacies. Use research, data, direct customer contact, and AI-assisted insights to find the highest-value problems.
• Replace high-friction legacy workflows with experiences customers actively prefer — thoughtfully, and with the regulatory context in mind.
• Communicate product changes and modernization progress to customers and customer- facing teams in plain, trust-building language.

Drive Outcomes, Not Just Output

• Own the product-side levers for adoption, retention, and customer satisfaction — in close partnership with sales and customer success.
• Make hard trade-offs between technical debt, platform investment, and new features — and be transparent about them.
• Partner on GTM readiness and feature rollout to ensure what ships actually lands.

Execute with Discipline

• Drive predictable delivery in an Agile environment (Scrum, SAFe, or similar) with clear throughput and visibility.
• Own and maintain a high-quality backlog in Azure DevOps — clean hierarchy, strong acceptance criteria, and traceability from outcomes to delivered work.
• Manage delivery accountability without a formal PMO: sequence the work, track commitments, escalate blockers early, and keep leadership informed.
• Participate actively in planning, refinement, and retrospectives — and raise the bar on how the team operates over time.

Align Stakeholders \& Use Data to Lead

• Keep executives and cross-functional leaders aligned on strategy, sequencing, risk, and trade- offs.
• Define and track KPIs across modernization health — performance, reliability, usability, and delivery predictability.
• Use AI tools (ChatGPT, Copilot, Claude) as a genuine productivity edge across discovery, documentation, and prioritization — and extend that mindset to how the team works.

What Success Looks Like At 12 Months

• A clear modernization roadmap the business is aligned behind — with measurable outcomes at each phase
• Meaningful reduction in user pain points across core pharmacy workflows
• Stronger delivery predictability, backlog health, and team throughput
• Gains in adoption and customer satisfaction, in partnership with sales and customer success
• A platform that is demonstrably more modern, reliable, and usable — shipped without disrupting operations
• A product narrative and metrics framework leadership trusts

Who You Are

• A SaaS product leader who has owned a product through real growth and knows what it takes to modernize a complex platform without losing customers along the way
• Equally comfortable setting strategy and getting into the details — you don't hand things off and disappear
• Commercially fluent and at ease partnering with sales, customer success, and GTM teams
• Technically literate enough to be a real partner to engineering — you understand SaaS and cloud architecture and can engage meaningfully on platform decisions
• A confident decision-maker who can hold a position under pressure and communicate it clearly to any audience
• Someone who uses AI tools as a genuine workflow advantage — not a talking point

Required Experience

• 8\+ years in product management, including senior ownership of a SaaS or platform product at scale
• Demonstrated experience leading modernization or transformation of a production system with active customers
• Hands-on experience with Azure DevOps for backlog management and delivery execution
• Strong Agile experience (Scrum, SAFe, or similar)
• Proven ability to own delivery accountability without a formal PMO
• Working knowledge of SaaS and cloud architecture, including multi-tenant platform implications
• Demonstrated use of AI-enabled tools to improve product workflows and decision-making
• Track record of driving adoption, retention, or customer satisfaction in partnership with commercial teams

Preferred Qualifications

• Experience in healthcare, pharmacy, or a regulated industry where operational continuity and compliance carry real stakes
• Background with workflow-heavy systems — pharmacy platforms, EMR, ERP, or similar
• Experience partnering with third-party vendors or development partners in modernization programs
• GTM planning or customer-facing product rollout experience in a SaaS context

Who We Are

PCCA supports the creation of personalized medicine that makes a real difference in patients' lives. We provide high-quality products, education, and support to more than 3,500 pharmacy members across the US, Canada, Australia, and beyond — and we've been doing it for over 45 years.

PK Software sits at the center of how we deliver on that mission. The person who leads this work will have a direct and lasting impact on the pharmacists we serve and the patients who depend on them.