Customer Success Account Manager

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What You'll Do

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
• Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities
• Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations.
• Provide customer-driven feedback on product enhancements and feature requests
• Willing to travel within the US for on-site customer meetings, training sessions, and key industry events

What You Have

• BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems
• At least five (5) years of experience working within a Sales Engineering or Customer Success role
• Demonstrated success building executive relationships and driving strategic account planning
• Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation
• Experience managing complex customer lifecycles from onboarding through renewal and expansion
• Demonstrated ability to be consultative, proactive, and outcome focused

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Disclaimer: Calyptus uses an automated assessment tool that scores applicants.

Want to put your job search on autopilot? Join our platform, complete a 6-minute AI screening interview, and get auto-applied to 100s of high-paying roles.

Sign up now at https://app.calyptus.co/auth/candidate/sign-up and let the opportunities come to you.