Database & Program Administrator

Title: Database \& Program Administrator

Position Type: Full Time

Departments: Hybrid Ministry, Music Ministry , Engagement, Outreach \& Mission

Reports to: Associate Pastor for Ministry to the Online Campus

POSITION OBJECTIVE:

As a key member of the Administrative Support Staff, this position provides high-level administrative service to the Senior Leadership Team. The primary focus of this role is to maintain the church databases and support programming for the church. Core responsibilities include the active coordination and syncing of church databases, supporting hybrid ministry, concerts, and events/engagement. Under the coordination of the Executive Pastor, this role provides additional support through the administrative pool as needed by maintaining a flexible, team-oriented approach to support many church departments and general administrative needs.

MAJOR RESPONSIBILITIES:

1) Database Administration

a. Management, alignment, and harmonization of the three church databases: CCB, PushPay, and Shelby Arena, coordinating between them and ensuring data integrity and alignment.

b. Continuously updating the database lists of contact information, including mailing addresses, email addresses, phone numbers, and family affiliations.

c. Creating spreadsheets, forms, and tables for mail merges across the congregation and various church departments.

d. Oversee the integration of returned mail, including relevant database record updates, and follow up with the intended recipients.

e. Assist staff members with issues, establish best practices, and provide training as necessary.

2) Hybrid Ministry Support

a. Manage logistics and execute seasonal mailings to the congregation and its off-site constituencies (online campus members, homebound members).

b. Innovate on mailer content and calendar jointly with the Associate Pastor to the Online Campus.

c. Support with printing and assembling materials for Hybrid Ministry events such as Beyond the Walls weekend.

d. Manage the church FedEx and UPS accounts.

e. Maintain volunteer registration for hybrid ministry engagement, such as Digital Greeters and Sermon Springboard hosts from both on-site and online campus volunteer rosters.

f. Ensure updates to online campus database information receive follow-up and connection from Associate Pastor to the Online Campus.

3) Concert Support

a. Manage in-person and livestream ticketing year-round, including ongoing customer service and patron support.

b. Serve as the primary point of contact for patron inquiries, resolving ticketing and seating issues in a timely manner.

c. Provide onsite support on concert days, overseeing seating reservations, audience check-in, and assisting with logistics.

d. Coordinate front-of-house operations, including preparing seating charts and house lists, and working with ushers and other volunteers.

e. This responsibility requires on site presence at concerts that take place 4 times a year on Friday and Saturday evenings.

4) Event \& Engagement Support

a. Create and maintain member files (digital and physical) in coordination with the Director of Engagement (membership cards, transfer letters).

b. Assemble welcome bags/gifts.

c. Schedule and confirm usher/greeter/welcome team in coordination with the Director of Engagement.

d. Record connect cards digitally in the database and initiate next steps for community engagement.

e. Manage registration and logistics for membership classes and engagement events.

f. Refresh supplies for Chapel Church on a weekly basis.

g. Provide logistics and preparation support for Women’s Ministry with the coordination of the Director of Engagement.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree or equivalent experience.
• Administrative experience in a business or nonprofit office setting.
• Strong computer and Web skills, particularly Microsoft Office programs.
• Good organizational skills and ability to multi-task.
• Ability to handle sensitive and confidential information.

PREFERRED QUALIFICATIONS:

• Experience or understanding of calendaring software and church databases.
• Strong interpersonal skills.
• Dependable, compassionate, and loyal.
• Careful attention to detail.
• Flexibility, able to balance competing demands from different departments.
• Proactive approach—a self-starter who actively seeks ways to add value to Fifth Avenue’s mission and activities.

COMPENSATION/BENEFITS:

• Salary: $57-62K
• Benefits: Full health benefits and pension.
• Paid Time Off (PTO): 18 days

To apply: please email your cover letter and resume to [email protected] by Thursday, July 9th

Applications submitted directly through indeed will not be considered.

Pay: $57,000\.00 - $62,000\.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person