Lead Designer

We anticipate the application window for this opening will close on - 12 Apr 2026

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

MiniMed.com is seeking a strategic, hands-on Senior Designer to lead experience design across our direct-to-consumer and ecommerce transformation initiatives. This role will shape how customers discover, evaluate, purchase, onboard, and engage with MiniMed products and services across digital touchpoints.

The ideal candidate can move fluidly from future-state vision and journey mapping to wireframes, prototypes, testing, and polished execution. They bring strong experience designing for complex digital ecosystems, translating emerging capabilities into intuitive customer experiences, and partnering closely with product, marketing, engineering, and business stakeholders to deliver measurable outcomes. This person should be equally comfortable defining the experience strategy and driving the tactical design work needed to bring it to life.

Responsibilities may include the following and other duties may be assigned.

• Lead design for key D2C and ecommerce initiatives across MiniMed.com, including product discovery, consideration, conversion, onboarding, retention, and account experiences.
• Translate business goals, customer needs, technical constraints, and platform opportunities into clear, intuitive digital experiences.
• Create customer journey maps, service blueprints, wireframes, prototypes, and high-fidelity designs that improve usability, conversion, and long-term engagement.
• Design scalable interaction models and experience frameworks that can support multiple touchpoints, user needs, and future digital capabilities.
• Partner with product managers, engineers, marketers, and cross-functional leaders to define vision, prioritize opportunities, and accelerate execution.
• Conduct user research, interviews, and testing to validate concepts, identify friction points, and inform roadmap direction.
• Help shape the end-to-end experience strategy for ecommerce transformation, ensuring consistency across the customer lifecycle.
• Contribute to design systems, interaction patterns, and best practices that enable speed, consistency, and scalability across teams.
• Present design rationale and influence senior stakeholders through clear storytelling, prototypes, and customer-centered recommendations.
• Use data, research, and customer insight to continuously optimize experiences and improve business performance.

Required Knowledge And Experience

Requires a Baccalaureate Degree and minimum of 10 years of relevant experience, or advanced degree with a minimum of 8 years of relevant experience.

Preferred Qualifications

• 6\+ years of experience in digital product design, UX/UI, service design, or ecommerce experience design.
• Strong portfolio demonstrating end-to-end design work across complex digital products, customer journeys, and transactional or account-based experiences.
• Experience designing for D2C, ecommerce, customer experience transformation, or digitally enabled service ecosystems.
• Ability to move from strategy to execution, including journey mapping, concept development, prototyping, testing, and delivery.
• Strong systems thinking, with the ability to simplify complexity into intuitive, scalable experiences.
• Experience designing interaction models, experience frameworks, or reusable patterns that can scale across a broader platform or ecosystem.
• Strong cross-functional collaboration skills, with experience working closely with product, engineering, marketing, and senior business stakeholders.
• Ability to influence direction through strong communication, facilitation, and design storytelling.
• Proficiency in modern design and prototyping tools such as Figma.
• Experience using customer research, behavioral insights, and analytics to inform design decisions.
• Comfort operating in fast-moving transformation environments where ambiguity, iteration, and influence are critical.
• Experience improving multi-step customer flows such as discovery, comparison, signup, checkout, onboarding, or account management.
• Experience in service design and journey-based transformation work across large-scale digital experiences.
• Familiarity with experimentation, conversion optimization, and digital growth initiatives.
• Experience contributing to or evolving design systems in complex organizations.
• Experience translating new technologies, including AI-enabled capabilities, into intuitive and high-value user experiences.
• Experience working in healthcare, wellness, regulated environments, or other high-consideration consumer decision journeys is a plus.

What Success Looks Like

• Customers experience a simpler, more intuitive path from discovery to purchase and beyond.
• Key D2C and ecommerce journeys are more seamless, consistent, and conversion-oriented.
• MiniMed.com has a strong design partner who can define future-state vision while also driving hands-on delivery.
• Design decisions are grounded in customer insight, business priorities, and measurable outcomes.
• The digital experience foundation becomes more scalable, modern, and adaptable as transformation efforts expand.
• Cross-functional teams are aligned around a shared customer journey and a clearer roadmap for execution.

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits \& Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

Salary ranges for U.S (excl. PR) locations (USD):$171,200\.00 - $256,800\.00

This position is eligible for a short-term incentive called the Short Term Incentive (STI).

At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that “regular employees” refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico.

For further details about our comprehensive benefits, we encourage you to visit the link below.

About MiniMed

MiniMed Benefits Overview

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes.

Learn more about our business, and our mission here.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for MiniMed in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which MiniMed reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. MiniMed will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.